Here are a few troubleshooting steps if you do not see the cloudHQ chrome extension in your Gmail, or if you see it but the function is not working: Verify that the Chrome extension is installed and enabled. Please see How to verify that cloudHQ Chrome Extension is installed and enabled for assistance. If the extension is […]
Troubleshooting
How to check if Google Apps Administrative API is enabled for your domain?
Go to https://admin.google.com. Log in as the admin. Go to “Security” -> “API reference”. Check the box next to “Enable API access” and click on “Save Changes”:
How to troubleshoot Gmail Email and Label Sharing email replication
If you noticed that replication of emails is not working or you are unable to accept a share invoice, you need to check the following: If replication of emails is not working then verify the following: Verify that the invite is accepted Verify that the sync pair for the share is working and all Gmail […]
IT admin: How to enable IMAP for your Google Apps
NOTE: Google Support note on this topic: https://support.google.com/a/answer/105694?hl=en . Sign into the Google Admin console. From the dashboard, go to Apps > Google Apps > Gmail > Advanced settings. In the Organizations section, select the organizational unit for which you want to configure settings. Under POP and IMAP Access, select or clear the checkbox for Disable POP […]
OneNote API limitations
OneNote notes with InkNote elements (e.g. created with the Inkword tool) are not supported by OneNote’s export API. Unfortunately, cloudHQ won’t be able to replicate contents of these notes until Microsoft updates its API and supports these type of notes.
How to troubleshoot when certain files are not copied by sync?
If you noticed that certain files are not synced between your cloud apps, it’s probably because files are not on the cloud servers of your cloud provider. For example, if you are syncing from Google Drive, then it might be that your Google Drive Desktop sync did not upload data into Google server. Or perhaps, if […]
How does cloudHQ handle Google Docs files with identical filenames?
Google Docs allows multiple documents to have the exact same name. For example, you can have two Google Sheet documents with the name “Spreadsheet_X,” as shown in this screenshot: Unfortunately, multiple identical filenames is not supported by filesystems and other cloud storage systems such as Dropbox, so you cannot have two files with the same […]
How to turn on user consent for applications using Office 365
The user consent flow is implemented by default for Office 365 organizations, but an administrator can change this default to prevent end-users from installing applications. If the user consent is turned off, problems like this can occur when trying to connect to cloudHQ: How to turn on user consent in Office365: Get the Windows […]
At what speed, or how long will the initial data transfer take?
Our transfer rate averages from 1GB to about 10GB per hour per account. However, in many cases, it is very difficult to predict how long a given transfer will take. Depending on the number of directories, the number of files, the size of those files, and the source/destination, it can sometimes take longer than expected […]
How to troubleshoot an Amazon S3 authorization error
An Amazon S3 authorization error will look something like this: Make sure you have inputted the correct Access Key ID (not root Access key) and the Secret Access Key: If you have typed-in the correct Access Key ID and Secret Key ID but still get the error, check if your user name has a AmazonS3FullAccess policy. […]