Log into your Gmail account at https://mail.google.com. Go to your Gmail settings, select “Forwarding and POP/IMAP” (the direct link should be https://mail.google.com/mail/u/0/#settings/fwdandpop).Please verify the following: Enable IMAP should be selected. Do not limit the number of messages in an IMAP folder should be selected: Save the above settings. Go to the “Labels” tab (the direct link should […]
Troubleshooting
How to check if IMAP is enabled in Gmail or Google Workspace account
IMAP is a standard email protocol that stores email messages on a mail server and it also allows the end user or application to view and manipulate the messages as though they were stored locally on the end user’s computing device(s). The IMAP is required for the following cloudHQ operations: Backup of Gmail Migration from […]
How to reset cookies, clear and refresh cache in Chrome
To reset cookies and clear cache in Chrome, please do the following: Start Google Chrome. Click the vertical ellipsis icon on the browser toolbar. Select Clear Browsing Data: Select “from the beginning of time”. Tick “Cookies and other site plugin data” to delete cookies. Tick “cached images and files” to clear only cache. Refresh browser: Google Support […]
How to check if cloudHQ extension is installed
To verify that Chrome Extension is installed and enabled please follow the following steps: Start Google Chrome. Click the vertical ellipsis icon on the browser toolbar. Select More Tools -> Extensions. Verify that the extension is installed and enable. If the extension is not installed please go to the cloudHQ Extensions page to install it. You […]
How to fix Yahoo! Mail authorization errors
In some cases, Yahoo! Mail authorization might fail. The reason might be because you do not have two-factor authentication enabled. You have two options: If you do not have two-factor authentication enabled then you need to enable 3rd-party access – by selecting “allow apps that use less security sign in” If you have two-factor authentication […]
File size upload limits
There are always file size upload limits for different cloud services. These limits vary according to account types called “soft” limits, depending on a users’ storage plan. Some limits are hard-coded or built into the cloud app. NOTE: For cloudHQ free plans, the upload limit is 150MB. Here is a summary of the upload limits […]
How to troubleshoot Box authorization errors
Troubleshooting Box authorization errors
How to enable 3rd-party cookies in Google Chrome browser
NOTE: If you are using AdBlocker, Ghostery, or similar blocking extension installed, then you will also need to whitelist both cloudhq.net and mail.google.com. The instructions how to fix this problem are here. cloudHQ chrome extensions require that 3rd-party cookies in Google Chrome browser are enabled. By allowing cloudHQ access to your cookies, you are granting […]
Gmail bandwidth limits
All Google Gmail accounts have a limited amount of bandwidth. Certain activities that transfer large amounts of data in a short period of time (like synchronizing a Gmail account to a mobile phone or mail client), can cause an account to reach the bandwidth limit. Sadly, these limits will also apply to cloudHQ Multi Email […]
How to troubleshoot Microsoft 365 authorization errors
Common troubleshooting step for Microsoft 365 OneDrive and SharePoint authorization errors involves disabling two-factor authentication temporarily and then re-enabling it after the authorization is successfully retried. Additionally, it’s important to check whether your OneDrive account is fully provisioned by visiting the Office 365 portal, as incomplete provisioning can also lead to such errors.