NOTE: If you are using AdBlocker, Ghostery, or similar blocking extension installed, then you will also need to whitelist both cloudhq.net and mail.google.com. The instructions how to fix this problem are here. cloudHQ chrome extensions require that 3rd-party cookies in Google Chrome browser are enabled. By allowing cloudHQ access to your cookies, you are granting […]
Troubleshooting
How to troubleshoot Office 365 OneDrive or SharePoint authorization errors
Office 365 authorization errors
Gmail bandwidth limits
All Google Gmail accounts have a limited amount of bandwidth. Certain activities that transfer large amounts of data in a short period of time (like synchronizing a Gmail account to a mobile phone or mail client), can cause an account to reach the bandwidth limit. Sadly, these limits will also apply to cloudHQ Multi Email […]
How to correctly setup cloudHQ if you have multiple Google accounts
Google is one of the rare online services that allow users to be simultaneously logged into multiple accounts (identities) in the same browser session. For example, in the same browser session, you can be logged in as bob@acme.com and as support@acme.com. cloudHQ can handle this in the same way as Google: if you are logged […]
IT Admin: How to troubleshoot errors when authorizing Office 365 domain
During the Office 365 sync wizard or when authorizing Office 365 admin, you might get an error that looks like this: The error might also say that some Office 365 accounts are not visible. If you get either of those errors, here’s how to troubleshoot: cloudHQ requires that the Office 365 admin has a valid […]
Email Tracking Blocker: Troubleshooting
Here are a few troubleshooting steps if you do not see the cloudHQ chrome extension in your Gmail, or if you see it but the function is not working: Verify that the Chrome extension is installed and enabled. Please see How to verify that cloudHQ Chrome Extension is installed and enabled for assistance. If the extension is […]
How to check if third-party API access is enabled for your domain?
Go to https://admin.google.com. Log in as the admin. Go to Security -> Access and data control -> API Controls. Ensure the following: Block all third-party API access should be deselected. Trust internal, domain-owned apps should be selected.
How to check if 3rd party API is enabled for your domain?
Go to https://admin.google.com. Log in as the admin. Go to Security -> API controls. Uncheck the option Block all third-party API access: Click on the Manage third-party access. Ensure that cloudHQ has at least limited access:
How to troubleshoot Gmail Email and Label Sharing email replication
If you noticed that replication of emails is not working or you are unable to accept a share invoice, you need to check the following: If replication of emails is not working then verify the following: Verify that the invite is accepted Verify that the sync pair for the share is working and all Gmail […]
IT admin: How to enable IMAP for your Google Workspace
NOTE: Google Support note on this topic: https://support.google.com/a/answer/105694?hl=en . Sign into the Google Admin console. From the dashboard, go to Apps -> Google Workspace -> Settings for Gmail -> End User Access. Optionally, inn the Organizations section, select the organizational unit for which you want to configure settings. Click on POP and IMAP access, enable checkbox: Enable […]