How to troubleshoot when certain files are not copied by sync?

If you noticed that certain files are not synced between your cloud apps, it’s probably because files are not on the cloud servers of your cloud provider. For example, if you are syncing from Google Drive, then it might be that your Google Drive Desktop sync did not upload data into Google server. Or perhaps, if […]

Read More

How does cloudHQ handle Google Docs files with identical filenames?

Google Docs allows multiple documents to have the exact same name. For example, you can have two Google Sheet documents with the name “Spreadsheet_X,” as shown in this screenshot: Unfortunately, multiple identical filenames is not supported by filesystems and other cloud storage systems such as Dropbox, so you cannot have two files with the same […]

Read More

How to turn on user consent for applications using Office 365

The user consent flow is implemented by default for Office 365 organizations, but an administrator can change this default to prevent end-users from installing applications. If the user consent is turned off, problems like this can occur when trying to connect to cloudHQ:   How to turn on user consent in Office365: Get the Windows […]

Read More

At what speed, or how long will the initial data transfer take?

Our transfer rate averages from 1GB to about 10GB per hour per account. However, in many cases, it is very difficult to predict how long a given transfer will take. Depending on the number of directories, the number of files, the size of those files, and the source/destination, it can sometimes take longer than expected […]

Read More

How to troubleshoot an Amazon S3 authorization error

An Amazon S3 authorization error will look something like this: Make sure you have inputted the correct Access Key ID (not root Access key) and the Secret Access Key: If you have typed-in the correct Access Key ID and Secret Key ID but still get the error, check if your user name has a AmazonS3FullAccess policy. […]

Read More

How to troubleshoot an OneDrive authorization error in Microsoft Azure

You can check the application access panel to check the following settings below: Go to Manage Microsoft Azure and log in as an Office 365 administrator. In the applications access panel, check that cloudHQ is installed: Select your domain and click “Configure.” Both the setting in Integrated Applications should be allowed. If not, enable “USERS […]

Read More

How to authorize Sandbox in Salesforce

You can use a test environment with Salesforce sync in cloudHQ. To set up a test environment, follow the instructions below: Go to the “Users & Cloud Accounts” tab. Click the Salesforce Sandbox icon: You will see the sandbox authorization. Click “Add Salesforce Sandbox”: You will be redirected to the Salesforce Test Environment where you can […]

Read More

How to authenticate Basecamp Classic

Here is how to authenticate Basecamp Classic in cloudHQ: Log into your Basecamp Classic account in another tab: https://cloudhq8.basecamphq.com. For example, if you have a Basecamp Classic account, it will look like this: Log into cloudHQ. In the “Users & Cloud Accounts” tab, click the Basecamp Classic icon: Input the Basecamp Classic link in the […]

Read More

Why is storage usage different between Google Drive and Dropbox?

Dropbox and Google Drive calculate storage usage quite differently. Here are some differences: Google Drive counts files that are in trash against your storage quota. Google Drive counts versions of files against your storage quota. If a file is changed twice, it will use double the quota when compared to a file that was changed […]

Read More