Email Tracking Blocker: Troubleshooting

Here are a few troubleshooting steps if you do not see the cloudHQ chrome extension in your Gmail, or if you see it but the function is not working: Verify that the Chrome extension is installed and enabled. Please see How to verify that cloudHQ Chrome Extension is installed and enabled for assistance. If the extension is […]

Read More

IT admin: How to enable IMAP for your Google Apps

NOTE: Google Support note on this topic: https://support.google.com/a/answer/105694?hl=en . Sign into the Google Admin console. From the dashboard, go to Apps > Google Apps > Gmail > Advanced settings. In the Organizations section, select the organizational unit for which you want to configure settings. Under POP and IMAP Access, select or clear the checkbox for Disable POP […]

Read More

OneNote API limitations

OneNote notes with InkNote elements (e.g. created with the Inkword tool) are not supported by OneNote’s export API. Unfortunately, cloudHQ won’t be able to replicate contents of these notes until Microsoft updates its API and supports these type of notes.

Read More

How to troubleshoot when certain files are not copied by sync?

If you noticed that certain files are not synced between your cloud apps, it’s probably because files are not on the cloud servers of your cloud provider. For example, if you are syncing from Google Drive, then it might be that your Google Drive Desktop sync did not upload data into Google server. Or perhaps, if […]

Read More

How does cloudHQ handle Google Docs files with identical filenames?

Google Docs allows multiple documents to have the exact same name. For example, you can have two Google Sheet documents with the name “Spreadsheet_X,” as shown in this screenshot: Unfortunately, multiple identical filenames is not supported by filesystems and other cloud storage systems such as Dropbox, so you cannot have two files with the same […]

Read More

How to turn on user consent for applications using Office 365

The user consent flow is implemented by default for Office 365 organizations, but an administrator can change this default to prevent end-users from installing applications. If the user consent is turned off, problems like this can occur when trying to connect to cloudHQ:   How to turn on user consent in Office365: Get the Windows […]

Read More