Log into your Gmail account at https://mail.google.com. Go to your Gmail settings, select “Forwarding and POP/IMAP” (the direct link should be https://mail.google.com/mail/u/0/#settings/fwdandpop).Please verify the following: Enable IMAP should be selected. Do not limit the number of messages in an IMAP folder should be selected: Save the above settings. Go to the “Labels” tab (the direct link should […]
Troubleshooting
How to fix Yahoo! Mail authorization errors
In some cases, Yahoo! Mail authorization might fail. The reason might be because you do not have two-factor authentication enabled. You have two options: If you do not have two-factor authentication enabled then you need to enable 3rd-party access – by selecting “allow apps that use less security sign in” If you have two-factor authentication […]
File size upload limits
There are always file size upload limits for different cloud services. These limits vary according to account types called “soft” limits, depending on a users’ storage plan. Some limits are hard-coded or built into the cloud app. NOTE: For cloudHQ free plans, the upload limit is 150MB. Here is a summary of the upload limits […]
Email Tracking Blocker: Troubleshooting
Here are a few troubleshooting steps if you do not see the cloudHQ chrome extension in your Gmail, or if you see it but the function is not working: Verify that the Chrome extension is installed and enabled. Please see How to verify that cloudHQ Chrome Extension is installed and enabled for assistance. If the extension is […]
How to enable 3rd-party cookies in Google Chrome browser
NOTE: If you are using AdBlocker, Ghostery, or similar blocking extension installed, then you will also need to whitelist both cloudhq.net and mail.google.com. The instructions how to fix this problem are here. cloudHQ chrome extensions require that 3rd-party cookies in Google Chrome browser are enabled. By allowing cloudHQ access to your cookies, you are granting […]
Gmail bandwidth limits
All Google Gmail accounts have a limited amount of bandwidth. Certain activities that transfer large amounts of data in a short period of time (like synchronizing a Gmail account to a mobile phone or mail client), can cause an account to reach the bandwidth limit. Sadly, these limits will also apply to cloudHQ Multi Email […]
How to troubleshoot Office 365 OneDrive or SharePoint authorization errors
Office 365 authorization errors
How to correctly setup cloudHQ if you have multiple Google accounts
Google is one of the rare online services that allow users to be simultaneously logged into multiple accounts (identities) in the same browser session. For example, in the same browser session, you can be logged in as bob@acme.com and as support@acme.com. cloudHQ can handle this in the same way as Google: if you are logged […]
IT Admin: How to troubleshoot errors when authorizing Office 365 domain
During the process of Authorizing Office 365 admin or using the Office 365 sync wizard, an error message may appear indicating that some Office 365 accounts are invisible. This problem can be addressed by verifying if the Office 365 admin possesses a valid OneDrive and Outlook account, disabling the two-factor authentication temporarily, de-installing and reinstalling cloudHQ, and ensuring that cloudHQ and 3rd-party applications are enabled and have the requisite permissions.
How to check if third-party API access is enabled for your domain?
Go to https://admin.google.com. Log in as the admin. Go to Security -> Access and data control -> API Controls. Ensure the following: Block all third-party API access should be deselected. Trust internal, domain-owned apps should be selected.