During the Office 365 sync wizard or when authorizing Office 365 admin, you might get an error that looks like this:

The error might also say that some Office 365 accounts are not visible.

If you get either of those errors, here’s how to troubleshoot:

1. cloudHQ requires that the Office 365 admin has a valid OneDrive account. Go to https://portal.office.com/onedrive to verify if your OneDrive is fully provisioned.
2. Deinstall cloudHQ from Office 365, then authorize cloudHQ again.
   • Go to the My Apps section of the Office 365 admin panel. A direct link should be https://portal.office.com/myapps.
   • Remove the cloudHQ Office 365 application. A direct link should be https://portal.office.com/myapps.
3. Go to Manage Microsoft Azure. Log in as an Office 365 administrator.
4. Check Applications access panel. Ensure cloudHQ application is installed:

• Select your domain and click “Configure”.
• In Integrated Applications, ensure “USERS MAY GIVE APPLICATIONS PERMISSION TO ACCESS THEIR DATA” and “USERS MAY ADD INTEGRATED APPLICATIONS” are enabled:



• For further reference, please go to Application Access in Microsoft Azure.