How to troubleshoot Office 365 OneDrive or SharePoint authorization errors

Here are the steps for how to troubleshoot Office 365 OneDrive and SharePoint and authorization errors:

  1. One of the most common problems with Office SharePoint or OneDrive is that user have two-factor authentication enabled. That might cause that authorization process fails. The workaround is to disable two-factor authentication and try again:
    1. Go to Office 365 admin console and disable two-factor authentication
    2. Go back to cloudHQ and retry the authorization
    3. Go to Office 365 admin console and enable two-factor authentication
  2. It could be that your OneDrive account or SharePoint is not fully provisioned. Check that your OneDrive Business account is fully provisioned. Go to https://portal.office.com/onedrive to verify that your OneDrive is fully provisioned.
  3. It could be that you are logged in into two different OneDrive Business accounts. Delete *all* cookies, then log into cloudHQ and try again.
  4. It might be that your cloudHQ installation is disabled. To check, deinstall cloudHQ from Office 365, then try to authorize again:
    • Go to the My Apps section of the Office 365 admin panel. A direct link should be https://portal.office.com/myapps.
    • Remove all cloudHQ applications.
    • Delete all cookies.
    • Sign in again to Office 365 and cloudHQ in a fresh browser session.
    • Try to authorize OneDrive Business or SharEPoint again.
  5. The problem could be that Office 365 is configured not allow 3rd-party applications to be installed. To check that, your Office 365 admin needs to do the following:
    • Select Azure Active Directory > Enterprise applications > Consent and permissions > User consent settings.
    • Under User consent for applications, select Allow user consent for apps
    • Select Save to save your settings.


For further reference, please visit Application Access in Microsoft Azure.

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