At what speed, or how long will the initial data transfer take?

Our transfer rate averages from 1GB to about 10GB per hour per account. However, in many cases, it is very difficult to predict how long a given transfer will take. Depending on the number of directories, the number of files, the size of those files, and the source/destination, it can sometimes take longer than expected […]

Read More

How to troubleshoot an Amazon S3 authorization error

An Amazon S3 authorization error will look something like this: Make sure you have inputted the correct Access Key ID (not root Access key) and the Secret Access Key: If you have typed-in the correct Access Key ID and Secret Key ID but still get the error, check if your user name has a¬†AmazonS3FullAccess policy. […]

Read More

How to troubleshoot an OneDrive authorization error in Microsoft Azure

You can check the application access panel to check the following settings below: Go to Manage Microsoft Azure and log in as an Office 365 administrator. In the applications access panel, check that cloudHQ is installed: Select your domain and click “Configure.” Both the setting in Integrated Applications should be allowed. If not, enable “USERS […]

Read More

How to authorize Sandbox in Salesforce

You can use a test environment with Salesforce sync in cloudHQ. To set up a test environment, follow the instructions¬†below: Go to the “Users & Cloud Accounts” tab. Click the Salesforce Sandbox icon: You will see the sandbox authorization. Click “Add Salesforce Sandbox”: You will be redirected to the Salesforce Test Environment where you can […]

Read More

How to authenticate Basecamp Classic

Here is how to authenticate Basecamp Classic in cloudHQ: Log into your Basecamp Classic account in another tab: https://cloudhq8.basecamphq.com. For example, if you have a Basecamp Classic account, it will look like this: Log into cloudHQ. In the “Users & Cloud Accounts” tab, click the Basecamp Classic icon: Input the Basecamp Classic link in the […]

Read More

Why is storage usage different between Google Drive and Dropbox?

Dropbox and Google Drive calculate storage usage quite differently. Here are some differences: Google Drive counts files that are in trash against your storage quota. Google Drive counts versions of files against your storage quota. If a file is changed twice, it will use double the quota when compared to a file that was changed […]

Read More

What are the limitations of OneDrive in cloudHQ?

Although cloudHQ has real-time sync, we are also bound by the speed limitations of the different cloud services. In OneDrive sync, the upload speed is from 2000 to 10000 files per 24 hours. There is no bandwidth limitation, but creation of files is throttled down to this rate. For that reason, it can take some […]

Read More

How to enable javascript in web browsers

If you have problems logging into cloudHQ because of a browser with error that says “we have detected that Javascript is disabled in your browser,” then please do the following: Here is how to enable “javascript” for Google Chrome (PC): Select “Customize and control Google Chrome” (the icon with 3 stacked horizontal lines) to the […]

Read More

Differences in file sizes for OneDrive and Dropbox

You may notice that files can have contrasting sizes when uploaded in OneDrive and in Dropbox. This is because of the differences in algorithm when calculating file sizes. OneDrive may report a different size than the file size in Dropbox. But this does not affect the actual size of the file in any way.

Read More