How to authenticate Basecamp Classic

Here is how to authenticate Basecamp Classic in cloudHQ: Log into your Basecamp Classic account in another tab: https://cloudhq8.basecamphq.com. For example, if you have a Basecamp Classic account, it will look like this: Log into cloudHQ. In the “Users & Cloud Accounts” tab, click the Basecamp Classic icon: Input the Basecamp Classic link in the […]

Read More

Why is storage usage different between Google Drive and Dropbox?

Dropbox and Google Drive calculate storage usage quite differently. Here are some differences: Google Drive counts files that are in trash against your storage quota. Google Drive counts versions of files against your storage quota. If a file is changed twice, it will use double the quota when compared to a file that was changed […]

Read More

What are the limitations of OneDrive in cloudHQ?

Although cloudHQ has real-time sync, we are also bound by the speed limitations of the different cloud services. In OneDrive sync, the upload speed is from 2000 to 10000 files per 24 hours. There is no bandwidth limitation, but creation of files is throttled down to this rate. For that reason, it can take some […]

Read More

How to enable javascript in web browsers

If you have problems logging into cloudHQ because of a browser with error that says “we have detected that Javascript is disabled in your browser,” then please do the following: Here is how to enable “javascript” for Google Chrome (PC): Select “Customize and control Google Chrome” (the icon with 3 stacked horizontal lines) to the […]

Read More

Differences in file sizes for OneDrive and Dropbox

You may notice that files can have contrasting sizes when uploaded in OneDrive and in Dropbox. This is because of the differences in algorithm when calculating file sizes. OneDrive may report a different size than the file size in Dropbox. But this does not affect the actual size of the file in any way.

Read More

Why is storage usage different between Google Drive and OneDrive?

Google Drive and OneDrive have different storage sizes because they calculate storage usage quite differently. Here are some differences: Google Drive counts files in the trash against your storage quota. Google Drive counts versions of files against your storage quota (i.e., if a file is changed twice then it will use double of quota than a file that was changed just once). Google Drive does not count files which are in Google Docs format […]

Read More

How to troubleshoot an “Authorization with Gmail failed” error

The problem could be that your Gmail account has IMAP disabled for the “All Mail” label or that IMAP is disabled. So this is how to troubleshoot this error: Log into your Gmail account at https://mail.google.com. Go to your Gmail settings and select “Forwarding and POP/IMAP” (the direct link should be https://mail.google.com/mail/u/0/#settings/fwdandpop).Please verify the following: “Enable IMAP” […]

Read More

How to troubleshoot slow Gmail synchronization

Here is how you can troubleshoot your Gmail account for slow synchronization with other cloud services in cloudHQ: Depending on your Google account type, you can have varying bandwidth allocations when synchronizing your Gmail with other cloud services in cloudHQ. Please refer to the image below for the table of bandwidth limits: Then please go to […]

Read More

Troubleshooting Google Drive storage full error

UPDATE:  As of January 3, 2013, it seems like Google Drive has a bug described here: https://productforums.google.com/forum/#!category-topic/drive/HKO3BfkzarI   If you receive a Google Docs storage full error during sync, here are the steps to troubleshoot this error: STEP 1: Go to  https://www.google.com/settings/storage to verify if you have enough Google Drive storage.   STEP 2: If you do not have […]

Read More