Here are a few troubleshooting steps if you do not see the cloudHQ chrome extension in your Gmail, or if you see it but the function is not working:

  1. Verify that the Chrome extension is installed and enabled. Please see How to verify that cloudHQ Chrome Extension is installed and enabled for assistance.
    If the extension is not installed, please go to the cloudHQ Extensions page to install it, then restart the browser.
  2. Chrome version 72 has a bug in networking, causing the extension to not work (depending on the OS version). Here is how to fix it:
    • Open Chrome.
    • Go to chrome://flags/.
    • Search for “Enable network service.”
    • Select Disabled for Enable network service.

  3. Ensure that you have the latest version of Chrome installed. Normally, updates happen in the background when you close and reopen your computer’s browser. However, if you haven’t closed your browser in a while, you might need to manually update the browser:
    • Open Chrome.
    • Select About Google Chrome.
    • Click Update Google Chrome. If you don’t see this button, you’re on the latest version.
    • Click Relaunch.

    Save and restart your browser.

  4. Clear and refresh cached images and files in Chrome and restart the browser. Please see How to refresh cached images and files in Chrome for assistance.
  5. If clearing the cache does not help, try clearing Chrome’s cookies and restarting the browser. Please see How to reset cookies, clear and refresh cache in Chrome for assistance.
  6. If you’re using ad-blocker extensions such as Ghostery or AdBlocker, either uninstall them or whitelist both cloudHQ and Gmail to make the extension work. Please see cloudHQ chrome extensions and ad-blocker extensions for assistance.
  7. If you still have trouble with the extension, please uninstall or disable all other extensions. It is known that some extensions are not compatible with cloudHQ. Please email if you discover that some of your favorite Chrome extensions are causing an issue. We will attempt to fix the problem.
  8. It is known that some parental control and website blocking software might be unintentionally interfering with secure HTTPS connections. Try removing all parental control and website blocking software on your PC and restarting the Chrome browser.
  9. If none of the above solutions correct the issue, please collect the  Google Chrome console logs and email us at, and we will help.