Dropbox and Google Drive calculate storage usage quite differently. Here are some differences: Google Drive counts files that are in trash against your storage quota. Google Drive counts versions of files against your storage quota. If a file is changed twice, it will use double the quota when compared to a file that was changed […]
Troubleshooting
What are the limitations of OneDrive in cloudHQ?
Although cloudHQ has real-time sync, we are also bound by the speed limitations of the different cloud services. In OneDrive sync, the upload speed is from 2000 to 10000 files per 24 hours. There is no bandwidth limitation, but creation of files is throttled down to this rate. For that reason, it can take some […]
How to enable javascript in web browsers
If you have problems logging into cloudHQ because of a browser with error that says “we have detected that Javascript is disabled in your browser,” then please do the following: Here is how to enable “javascript” for Google Chrome (PC): Select “Customize and control Google Chrome” (the icon with 3 stacked horizontal lines) to the […]
Differences in file sizes for OneDrive and Dropbox
You may notice that files can have contrasting sizes when uploaded in OneDrive and in Dropbox. This is because of the differences in algorithm when calculating file sizes. OneDrive may report a different size than the file size in Dropbox. But this does not affect the actual size of the file in any way.
Why is storage usage different between Google Drive and OneDrive?
Google Drive and OneDrive have different storage sizes because they calculate storage usage quite differently. Here are some differences: Google Drive counts files in the trash against your storage quota. Google Drive counts versions of files against your storage quota (i.e., if a file is changed twice then it will use double of quota than a file that was changed just once). Google Drive does not count files which are in Google Docs format […]
How to correctly configure Gmail for sharing or sync
cloudHQ sync, backup or sharing of Gmail requires that IMAP is full enabled. And here is how to check if your Gmail has IMAP enabled: Log into your Gmail account at https://mail.google.com. Go to your Gmail settings and select “Forwarding and POP/IMAP” (the direct link should be https://mail.google.com/mail/u/0/#settings/fwdandpop).Please verify the following: “Enable IMAP” should be selected. “Do not […]
How to troubleshoot an “Authorization with Gmail failed” error
The problem could be that your Gmail account has IMAP disabled for the “All Mail” label or that IMAP is disabled. So this is how to troubleshoot this error: Log into your Gmail account at https://mail.google.com. Go to your Gmail settings and select “Forwarding and POP/IMAP” (the direct link should be https://mail.google.com/mail/u/0/#settings/fwdandpop).Please verify the following: “Enable IMAP” […]
How to troubleshoot slow Gmail synchronization
Here is how you can troubleshoot your Gmail account for slow synchronization with other cloud services in cloudHQ: Depending on your Google account type, you can have varying bandwidth allocations when synchronizing your Gmail with other cloud services in cloudHQ. Please refer to the image below for the table of bandwidth limits: Then please go to […]
Troubleshooting Google Drive storage full error
UPDATE: As of January 3, 2013, it seems like Google Drive has a bug described here: https://productforums.google.com/forum/#!category-topic/drive/HKO3BfkzarI If you receive a Google Docs storage full error during sync, here are the steps to troubleshoot this error: STEP 1: Go to https://www.google.com/settings/storage to verify if you have enough Google Drive storage. STEP 2: If you do not have […]