How to check if IMAP is enabled in Gmail or Google Apps account

IMAP is a standard email protocol that stores email messages on a mail server and it also allows the end user or application to view and manipulate the messages as though they were stored locally on the end user’s computing device(s). The IMAP is required for the following cloudHQ operations: Backup Gmail Migration from or […]

Read More

How to reset cookies, clear and refresh cache in Chrome

To reset cookies and clear cache in Chrome, please do the following: Start Google Chrome. Click the vertical ellipsis icon  on the browser toolbar. Click More Tools. Select Clear Browsing Data: Select “from the beginning of time”. Tick “Cookies and other site plugin data” to delete cookies. Tick “cached images and files” to clear only cache. Refresh browser: […]

Read More

How to check if cloudHQ extension is installed

To verify that Chrome Extension is installed and enabled please follow the following steps: Start Google Chrome. Click the vertical ellipsis icon  on the browser toolbar. Select More Tools -> Extensions. Verify that the extension is installed and enable. If extension is not installed please go to cloudHQ Extensions page to install it.

Read More

How to fix Yahoo! Mail authorization errors

In some cases, Yahoo! Mail authorization might fail. The reason might be because you do not have two-factor authentication enabled. You have two options: If you do not have two-factor authentication enabled then you need to enable 3rd-party access – by selecting “allow apps that use less security sign in” If you have two-factor authentication […]

Read More

File size upload limits

There are always file size upload limits for different cloud services. These limits vary according to account types called “soft” limits, depending on a users’ storage plan. Some limits are hard-coded or built into the cloud app. NOTE: For cloudHQ free plans, the upload limit is 150MB. Here is a summary of the upload limits […]

Read More

How to enable 3rd-party cookies in Google Chrome browser

NOTE: If you are using AdBlocker, Ghostery, or similar blocking extension installed, then you will also need to whitelist both cloudhq.net and mail.google.com. The instructions how to fix this problem are here. cloudHQ chrome extensions require that 3rd-party cookies in Google Chrome browser are enabled. By allowing cloudHQ access to your cookies, you are granting […]

Read More

How to troubleshoot Office 365 OneDrive Business Authorization Errors

Here are the steps for how to troubleshoot OneDrive Business authorization errors: It could be that your OneDrive account is not fully provisioned. Check that your OneDrive Business account is fully provisioned. Go to https://portal.office.com/onedrive to verify that your OneDrive is fully provisioned. It could be that you are logged in into two different OneDrive Business […]

Read More