NOTE: If you have Sync, Migration and Backup app which has no plugin, you can go directly to the website and go to your Account page to add licenses to your Business plan as shown in Step4 below. If you have installed cloudHQ extensions, have a cloudHQ account and upgraded to a paid plan, you […]
How to upgrade to a paid subscription
- Go to My Account
- Select cloudHQ app which you want to upgrade.
- Click on Updgrade
How to create a cloudHQ account
- Click on Sign up now
- Select application (i.e., Backup, Sync or Migration)
- Enter your email address
How to set up and enable two-factor authentication (2FA)
Two-factor authentication (2FA) is a way of adding additional security to your account. 2FA requires you to enter an extra code when you log in or perform some account-sensitive action.
Chargebacks and credit card disputes
Filing a chargeback against cloudHQ is a violation of our Terms of Service.
If a fraudulent purchase has been made with your credit card, please email us at email@example.com ASAP.
How to access cloudHQ account and invoices
NOTE: If you do not have an active subscription, and you paid by card, please email us the last 4 digits of card and first & last name on card used at support@cloudHQ.net. If you paid by PayPal, you should find your invoices there for your inactive account. Here is a step by step procedure on […]
How to cancel a cloudHQ subscription
- Login into cloudHQ
- Cancel subscription by clicking “Cancel Renewal”
How to delete a cloudHQ account
- Go to My Account
- Delete account by clicking Delete Account
How to reset your cloudHQ password
There are times we forget passwords and that is normal. The good news is that we can always reset your password for you. If you forget the password for your cloudHQ account, here are the steps to reset your password and retrieve your account: Go to https://www.cloudHQ.net Click on Sign In Click Forgot your password?: Input the […]
What is a user in Business Plan?
A user is defined as one personalized email address (for example, firstname.lastname@example.org) whose cloud account is sync’d, backed up, or migrated. Even if this user uses multiple cloud apps (Dropbox, Salesforce, etc.), we still count it as one user. In the case of Egntye, one Egnyte power user is equal to one cloudHQ user. So, […]