Here is how to create a cloudHQ trial account with your email address: Click Sign up now: Enter your email address and click “Start cloudHQ Setup”: If you enter a Google or Microsoft email address, click “Login”: If you enter non-Google or non-Microsoft email address, you will need to input your password, then click “Sign […]
Account
How to set up and enable two-factor authentication (2FA)
Two-factor authentication (2FA) is a way of adding additional security to your account. 2FA requires you to enter an extra code when you log in or perform some account-sensitive action.
How to access cloudHQ account and invoices
Here is a step by step procedure on how to access your cloudHQ account and your invoices: Login into cloudHQ Click on My Account in upper right corner: Select the Product you paid for (in this example Sync and Backup) and invoice you want to print or view:
How to cancel cloudHQ subscription (paid via CC)
Here are detailed instructions how to cancel your cloudHQ subscription which is paid via CC. NOTE: If you used PayPal for cloudHQ subscription please refer to this support note: How to cancel cloudHQ subscription (paid via PayPal). Login into cloudHQ Go to “My Account” (click on My Account in the upper right corner) Cancel subscription […]
How to cancel your cloudHQ subscription (paid via PayPal)
Paypal recurring payments will renew your cloudHQ subscription payment on the expiry date. In other words, if you bought your subscription using Paypal, your subscription will be automatically renewed, and your debit/credit card will be charged when the billing cycle is triggered. This process continues until you cancel the service. You can cancel your pending […]
How to delete a cloudHQ account
Here are detailed instructions on how to cancel your cloudHQ subscription which is paid via CC. Login into cloudHQ Go to “My Account” (click on My Account in the upper right corner) Delete account by clicking Delete Account as shown:
How to reset your cloudHQ password
There are times we forget passwords and that is normal. The good news is that we can always reset your password for you. If you forget the password for your cloudHQ account, here are the steps to reset your password and retrieve your account: Go to https://www.cloudHQ.net Click on Sign In Click Forgot your password?: Input the […]
What is a user in Business Plan?
We define a user as one personalized email address (name@yourcompany.com). Even if this user uses multiple cloud apps (Google Drive, OneDrive, etc.) we still count it as one user. So for example, if you have OneDrive (cloudhqtester@gmail.com), Google Drive (cloudhqtester@gmail.com) or Dropbox (cloudhqtester@gmail.com) and you sync or backup these cloud apps, that will be counted […]
How to change your cloudHQ account email
To modify your cloudHQ email and login information, please email us at support@cloudHQ.net from your old and new email addresses confirming the change. We will change the email associated with your cloudHQ account as soon as we receive the above information. modify account email;email change
How to apply a promo code to your account
Kindly note that a discount code can only be used once for new subscriptions. Here are the steps for how to apply a discount code to your cloudHQ account: Go to cloudHQ. Sign up or log in to your account. After you are logged in, click the Upgrade link or go to http://cloudHQ.net/upgrade: Scroll to […]