Here is how to create a cloudHQ trial account with your email address: Click Sign up now: Enter your email address and click “Start cloudHQ Setup”: If you enter a Google or Microsoft email address, click “Login”: If you enter non-Google or non-Microsoft email address, you will need to input your password, then click “Sign […]
Account
How to extend your free trial
cloudHQ is 100% free to sync free cloud services. If you are syncing free accounts (e.g. free OneDrive, free Google Drive), then cloudHQ is free. If you are using paid cloud apps (e.g. Evernote Premium, Dropbox Pro), then cloudHQ requires a subscription after your trial or when your data limit is reached. Unfortunately, we do not […]
How to access cloudHQ account and invoices
Here is step by step procedure how to access your cloudHQ account and your invoices: Login into cloudHQ Click on My Account in upper right corner: Select the invoice you want to print or view:
How to cancel cloudHQ subscription (paid via CC)
Here are detailed instructions how to cancel your cloudHQ subscription which is paid via CC. NOTE: If you used PayPal for cloudHQ subscription please refer to this support note: How to cancel cloudHQ subscription (paid via PayPal). Login into cloudHQ Go to “My Account” (click on My Account in the upper right corner) Cancel subscription […]
How to cancel cloudHQ subscription (paid via PayPal)
Paypal recurring payments will renew your cloudHQ subscription payment on the expiry date. In other words, if you bought your subscription using Paypal, your subscription will be automatically renewed, and your debit/credit card will be charged when the billing cycle is triggered. This process continues until you cancel the service. You can cancel your pending […]
How to reset your cloudHQ password
There are times we forget passwords and that is normal. The good news is that we can always reset your password for you. If you forget the password for your cloudHQ account, here are the steps to reset your password and retrieve your account: Go to https://www.cloudHQ.net Click on Sign In Click Forgot your password?: Input the […]
What is a user in Business Plan?
We define a user as one personalized email address (name@yourcompany.com). Even if this user uses multiple cloud apps (Google Drive, OneDrive, etc.) we still count it as one user. So for example, if you have OneDrive (cloudhqtester@gmail.com), Google Drive (cloudhqtester@gmail.com) or Dropbox (cloudhqtester@gmail.com) and you sync or backup these cloud apps, that will be counted […]
How to change your cloudHQ account email
To modify your cloudHQ email and login information, please email us at support@cloudHQ.net from your old and new email addresses. We will perform a transfer of your configuration, invoices, and credit card info to your new cloudHQ account.
How to apply a promo code to your account
Kindly note that a discount code can only be used once for new subscriptions. Here are the steps for how to apply a discount code to your cloudHQ account: Go to cloudHQ. Sign up or log in to your account. After you are logged in, click the Upgrade link or go to http://cloudHQ.net/upgrade: Scroll to […]
How to delete a managed user’s cloud accounts in Business Plan
Here is how to delete or remove cloud platforms from user’s accounts: Click the “Users & Cloud Accounts” tab: To delete the user’s cloud account, click the “X” button: You will be asked if you really want to remove the cloud account. Click “Remove cloud account”: The account will be disconnected. Click “Ok”. To delete […]