Account – cloudHQ Support

Subscription(39)

How to add licenses to an existing subscription

NOTE: If you have Sync, Migration and Backup app which has no plugin, you can go directly to the website and go to your Account page to add licenses to your Business plan as shown in Step4 below. If you have installed cloudHQ extensions, have a cloudHQ account and upgraded to a paid plan, you […]

How to upgrade to a paid subscription

Go to My Account
Select cloudHQ app which you want to upgrade.
Click on Updgrade

How to create a cloudHQ account

Click on Sign up now
Select application (i.e., Backup, Sync or Migration)
Enter your email address

How to set up and enable two-factor authentication (2FA)

Two-factor authentication (2FA) is a way of adding additional security to your account. 2FA requires you to enter an extra code when you log in or perform some account-sensitive action.

Chargebacks and credit card disputes

Filing a chargeback against cloudHQ is a violation of our Terms of Service.
If a fraudulent purchase has been made with your credit card, please email us at support@cloudhq.net ASAP.

How to access cloudHQ account and invoices

NOTE: If you do not have an active subscription, and you paid by card, please email us the last 4 digits of card and first & last name on card used at support@cloudHQ.net. If you paid by PayPal, you should find your invoices there for your inactive account. Here is a step by step procedure on […]

How to cancel a cloudHQ subscription

Login into cloudHQ
Cancel subscription by clicking “Cancel Renewal”

How to delete a cloudHQ account

Go to My Account
Delete account by clicking Delete Account

How to reset your cloudHQ password

There are times we forget passwords and that is normal. The good news is that we can always reset your password for you. If you forget the password for your cloudHQ account, here are the steps to reset your password and retrieve your account: Go to https://www.cloudHQ.net Click on Sign In Click Forgot your password?: Input the […]