How to refresh cached images and files in Chrome

To reset cookies and clear cache in Chrome, please do the following: Start Google Chrome. Click the vertical ellipsis icon  on the browser toolbar. Click More Tools. Select Clear Browsing Data: Select All Time for Time range. Tick Cached images and files to clear cache. Refresh browser: Google Support note on this: https://support.google.com/chrome/answer/95582.  

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What are the limitations of Multi Email Forward?

If you are using Multi Email Forward to forward a very large number of emails please be aware of the following limitations. Daily Sending Limits (imposed by Gmail) NOTE: If you chose migration option in our wizard then your migration is NOT affected by Gmail Daily Sending Limits limits. Please check this support note which […]

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How to troubleshoot Google Chrome extensions

Here are troubleshooting steps if you do not see cloudHQ chrome extension in your Gmail or you see it but the function is not working: Verify that Chrome Extension is installed and enabled. Please check How to verify that cloudHQ Chrome Extension is installed and enabled support note on how to do that. If the […]

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How to check if IMAP is enabled in Gmail or Google Apps account

IMAP is a standard email protocol that stores email messages on a mail server and it also allows the end user or application to view and manipulate the messages as though they were stored locally on the end user’s computing device(s). The IMAP is required for the following cloudHQ operations: backup and backup of Gmail […]

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How to reset cookies, clear and refresh cache in Chrome

To reset cookies and clear cache in Chrome, please do the following: Start Google Chrome. Click the vertical ellipsis icon  on the browser toolbar. Click More Tools. Select Clear Browsing Data: Select “from the beginning of time”. Tick “Cookies and other site plugin data” to delete cookies. Tick “cached images and files” to clear only cache. Refresh browser: […]

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How to check if cloudHQ extension is installed

To disable the cloudHQ Chrome extension, please do the following: Start Google Chrome. Click the vertical ellipsis icon  on the browser toolbar. Click More Tools. Select Extensions. Check if Enabled next to cloudHQ extension that you have installed.

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How to fix Yahoo! Mail authorization errors

In some cases, Yahoo! Mail authorization might fail. The reason might be because you do not have two-factor authentication enabled. You have two options: If you do not have two-factor authentication enabled then you need to enable 3rd-party access – by selecting “allow apps that use less security sign in” If you have two-factor authentication […]

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File size upload limits

There are always file size upload limits for different cloud services. These limits vary according to account types called “soft” limits, depending on a users’ storage plan. Some limits are hard-coded or built into the cloud app. NOTE: For cloudHQ free plans, the upload limit is 150MB. Here is a summary of the upload limits […]

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How to enable 3rd-party cookies in Google Chrome browser

cloudHQ chrome extensions require that 3rd-party cookies in Google Chrome browser are enabled. Here are the instructions how to enable 3rd-party cookies in your Google Chrome browser: In Google Chrome browser, at the top right, click More and then Settings. At the bottom, click Show advanced settings. In the “Privacy” section, click Content settings. Uncheck […]

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How to troubleshoot Office 365 OneDrive Business Authorization Errors

Here are the steps for how to troubleshoot OneDrive Business authorization errors: It could be that your OneDrive account is not fully provisioned. Check that your OneDrive Business account is fully provisioned. Go to https://portal.office.com/onedrive to verify that your OneDrive is fully provisioned. It could be that you are logged in into two different OneDrive Business […]

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