How to restart Chrome browser

All users who are using the Chrome browser can choose the following ways to restart the Chrome browser: Microsoft Windows users can click on Google Chrome menu button with the three dots in the upper right corner of your Chrome browser. Click the three dots button to open a menu, and click Exit as shown […]

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How to refresh cached images and files in Chrome

To reset cookies and clear cache in Chrome, please do the following: Start Google Chrome. Click the vertical ellipsis icon  on the browser toolbar. Click More Tools. Select Clear Browsing Data: Select All Time for Time range. Tick Cached images and files to clear cache. Refresh browser: Google Support note on this: https://support.google.com/chrome/answer/95582. NOTE: Do not forget to restart […]

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What are the limitations of Multi Email Forward?

If you are using Multi Email Forward to forward a very large number of emails please be aware of the following limitations. Daily Sending Limits (imposed by Gmail) NOTE: Email migration is NOT affected by Gmail Daily Sending Limits limits. So if you are looking for a solution to migrate large number of emails lease […]

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Can’t Unzip: folder is invalid or similar (Windows)

On Windows, you should simply be able to double click on the zipped file to unzip it. However, if you receive the following error: “folder is invalid” or “Decompression Failed” then follow the steps below for alternative unzipping processes. First, double-check to make sure the file has fully downloaded. If the file size has fully […]

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How to troubleshoot Google Chrome extensions

Here are troubleshooting steps if you do not see cloudHQ chrome extension in your Gmail or you see it but the function is not working: Verify that Chrome Extension is installed and enabled. Please check How to verify that cloudHQ Chrome Extension is installed and enabled support note on how to do that. If the […]

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How to check if IMAP is enabled in Gmail or Google Apps account

IMAP is a standard email protocol that stores email messages on a mail server and it also allows the end user or application to view and manipulate the messages as though they were stored locally on the end user’s computing device(s). The IMAP is required for the following cloudHQ operations: Backup Gmail Migration from or […]

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How to reset cookies, clear and refresh cache in Chrome

To reset cookies and clear cache in Chrome, please do the following: Start Google Chrome. Click the vertical ellipsis icon  on the browser toolbar. Click More Tools. Select Clear Browsing Data: Select “from the beginning of time”. Tick “Cookies and other site plugin data” to delete cookies. Tick “cached images and files” to clear only cache. Refresh browser: […]

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How to check if cloudHQ extension is installed

To verify that Chrome Extension is installed and enabled please follow the following steps: Start Google Chrome. Click the vertical ellipsis icon  on the browser toolbar. Select More Tools -> Extensions. Verify that the extension is installed and enable. If extension is not installed please go to cloudHQ Extensions page to install it.

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