How to refresh cached images and files in Chrome

To reset cookies and clear cache in Chrome, please do the following: Start Google Chrome. Click the vertical ellipsis icon  on the browser toolbar. Click More Tools. Select Clear Browsing Data: Select All Time for Time range. Tick Cached images and files to clear cache. Refresh browser: Google Support note on this: https://support.google.com/chrome/answer/95582.  

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What are the limitations of Multi Email Forward?

If you are using Multi Email Forward to forward a very large number of emails please be aware of the following limitations. Daily Sending Limits (imposed by Gmail) NOTE: If you chose migration option in our wizard then your migration is NOT affected by Gmail Daily Sending Limits limits. Please check this support note which […]

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How to troubleshoot Google Chrome extensions

Here are troubleshooting steps if you do not see cloudHQ chrome extension in your Gmail or you see it but the function is not working: If you are not using new Gmail UI please upgrade to new Gmail UI. Here is how to switch to new Gmail: Verify that Chrome Extension is installed and enabled. […]

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How to check if IMAP is enabled in Gmail or Google Apps account

IMAP is a standard email protocol that stores email messages on a mail server and it also allows the end user or application to view and manipulate the messages as though they were stored locally on the end user’s computing device(s). The IMAP is required for the following cloudHQ operations: Backup Gmail Migration from or […]

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How to reset cookies, clear and refresh cache in Chrome

To reset cookies and clear cache in Chrome, please do the following: Start Google Chrome. Click the vertical ellipsis icon  on the browser toolbar. Click More Tools. Select Clear Browsing Data: Select “from the beginning of time”. Tick “Cookies and other site plugin data” to delete cookies. Tick “cached images and files” to clear only cache. Refresh browser: […]

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How to check if cloudHQ extension is installed

To verify that Chrome Extension is installed and enabled please follow the following steps: Start Google Chrome. Click the vertical ellipsis icon  on the browser toolbar. Select More Tools -> Extensions. Verify that the extension is installed and enable. If extension is not installed please go to cloudHQ Extensions page to install it.

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How to fix Yahoo! Mail authorization errors

In some cases, Yahoo! Mail authorization might fail. The reason might be because you do not have two-factor authentication enabled. You have two options: If you do not have two-factor authentication enabled then you need to enable 3rd-party access – by selecting “allow apps that use less security sign in” If you have two-factor authentication […]

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File size upload limits

There are always file size upload limits for different cloud services. These limits vary according to account types called “soft” limits, depending on a users’ storage plan. Some limits are hard-coded or built into the cloud app. NOTE: For cloudHQ free plans, the upload limit is 150MB. Here is a summary of the upload limits […]

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How to enable 3rd-party cookies in Google Chrome browser

NOTE: You must deinstall all “ad blocking” chrome extensions such as Privacy Badger, uBlock, etc. Enabling of 3rd-party cookies will not work if “ad blocking” chrome extensions are installed and enabled. cloudHQ chrome extensions require that 3rd-party cookies in Google Chrome browser are enabled. Here are the instructions how to enable 3rd-party cookies in your […]

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