IMAP is a standard email protocol that stores email messages on a mail server and it also allows the end user or application to view and manipulate the messages as though they were stored locally on the end user’s computing device(s).

The IMAP is required for the following cloudHQ operations:

  1. Backup Gmail
  2. Migration from or to Gmail
  3. Gmail label and email sharing

Here is how to check if IMAP is enabled:

For Gmail individual accounts

  1. Log into your Gmail account at
  2. Go to your Gmail settings, select “Forwarding and POP/IMAP” (the direct link should be
    Please verify the following:
    • Enable IMAP should be selected.
    • Do not limit the number of messages in an IMAP folder should be selected:
      Gmail IMAP
  3. Save the above settings.

Check Google Apps admin configuration

  1. Please check with your Google Apps Admin
  2. Here is how to check: