To reset cookies and clear cache in Chrome, please do the following:

  • Start Google Chrome.
  • Click the wrench icon wrench icon or this icon tool icon (depending on OS you use) on the browser toolbar.
  • Click More Tools.

  • Select Clear Browsing Data:

    “Enabled"

  • Select and clear data:

    “Enabled"

  • Refresh browser:

    “Enable"

  • Google Support note on this: https://support.google.com/chrome/answer/95582.