To reset cookies and clear cache in Chrome, please do the following:

  • Start Google Chrome.
  • Click the vertical ellipsis icon tool icon on the browser toolbar.
  • Click More Tools.
  • Select Clear Browsing Data:

    “Enabled"

  • Select All Time for Time range. Tick Cached images and files to clear cache.

  • Refresh browser:

    “Enable"

  • Google Support note on this: https://support.google.com/chrome/answer/95582.