If a sync or backup with Egnyte lists a file but cannot download it, work through these checks. This note covers the most common causes and what to try.
Troubleshooting
Troubleshooting Email Templates
Below, we cover the troubleshooting steps for a few different kinds of problems: whether you can’t see Gmail Email Templates in your Gmail, or whether you can see it, but it’s not functioning properly. 1. General troubleshooting If you’re having issues with the Email Templates browser extension, start by following these basic troubleshooting steps: How […]
Troubleshooting Export Emails to Sheets
This support note explains troubleshooting steps for Export Emails to Sheets.
How to troubleshoot Google Chrome extensions
Here are troubleshooting steps if you do not see cloudHQ chrome extension in your Gmail or see it, but the function is not working.
Check your browser and installed extensions.
Verify that Chrome Extension is installed and enabled.
Ensure that permissions requested by Chrome Extension are accepted.
Troubleshooting Save Emails to PDF
This support note explains troubleshooting steps for Save Emails to PDF.
How to convert emails with image attachments convert to PDFs and forward to another address
Filter emails to only those that have image attachments: has:attachment {filename:png filename:jpg} Setup export of a label to sheets or google drive: Export Emails to Google Sheets Save Emails to Google Drive Setup automatically forward Gmail messages to another account: https://mail.google.com/mail/u/0/#settings/fwdandpop
How to accept new extension permissions and re-enable Chrome extension?
When the cloudHQ extension is updated and needs to be renamed, a warning message will appear in the right-most icon on the menu bar. Click the right-most icon on the menu bar and the following message appears: “Customize and control Google Chrome. Something needs your attention – Click for details.” Click the link “*name of […]
IT Admin: How to enable the IMAP protocol in Google Workspace Admin console
This support note provides step-by-step guidance on enabling IMAP access in the Google Admin console, specifically for administrators with Gmail Settings privileges. After signing in with an administrator account, you can configure settings to either allow any mail client or restrict access to OAuth mail clients by adding a specific OAuth client ID.
How to troubleshoot Gmail Email and Label Sharing email replication
If you noticed that replication of emails is not working or you are unable to accept a share invoice, you need to check the following: If replication of emails is not working then verify the following: Verify that the invite is accepted Verify that the sync pair for the share is working and all Gmail […]
How to re-authorize a cloud account after an authorization error
If cloudHQ cannot access one of your cloud accounts, you get an authorization error. This note explains how to re-authorize the account in a few steps.