If files or folders from Egnyte are missing in SharePoint, the problem is often not the sync itself. The file may not be in Egnyte yet, or it may be in SharePoint in a different location. Check that your sync pair is running, review its sync events, and confirm the file exists in Egnyte inside the selected source folder.

To set up a sync between Egnyte and SharePoint, log in to cloudHQ, open the Sync & Backup tab, and click Add New Sync Pair. Choose Create One Sync Pair, pick one-way or two-way sync, then select Egnyte and your folder as the first service and Microsoft 365 SharePoint and your document library as the second. Confirm your selection, review the options, and click OK — the pair is created, the sync starts automatically, and you’ll see it running with a green icon in the console.

If your Egnyte to SharePoint sync pair shows green but a new folder has not been copied yet, work through these troubleshooting steps: check the sync dashboard, review the pair’s sync events, and verify the granularity setting and your Egnyte API limits.