Troubleshooting Export Emails to Sheets

To find out more about Export Emails to Google Sheets by cloudHQ, click here.
To install Export Emails to Google Sheets, click here.
To start wizard to export emails to Google Sheets, click here.
  1. Introduction
  2. General Troubleshooting
  3. Problems with Starting Export Job from Gmail Interface
  4. Issue with Running Jobs

Introduction

This support note provides troubleshooting steps for the “Export Emails to Sheets” extension. Follow the outlined instructions to resolve any issues related to the extension’s operations.

General Troubleshooting

For problems with the Export Emails to Sheets extension, first check general troubleshooting steps: How to troubleshoot Google Chrome extensions

Problems with Starting Export Job from Gmail Interface

Filter Cannot Be Created

At times, our system may not be able to automatically generate a filter and initiate the job. The problem is probably caused by incorrect filter syntax. So please check the following Google support note Advanced Gmail filters

Should this occur, the alternative is to create a label using the desired filter, and then proceed to launch the Export Emails to Sheets wizard to transfer that label. The instructions on how to create filters in Gmail can be found here: Gmail labels and filters: tutorial and a step-by-step guide

For further guidance on executing the wizard, please refer to the support documents: How to back up or save a Gmail label to a Google spreadsheet or Wizard to export emails to Google Sheets.

Issue with Running Jobs

Emails Aren’t Exporting or Parsing

There might be a few reasons why export jobs aren’t working. Check these things:

  1. Ensure the job is active. Verify by visiting this dashboard: Export Emails to Sheets Dashboard.
  2. If you recently updated your Google password or changed your account’s security settings, reconnect your Google account to cloudHQ.
  3. Confirm emails are under the right labels. Changes to Gmail labels or filters could impact your export job settings.
  4. Make sure job options are set right, especially these:
    1. Skip all reply emails
    2. Skip all emails sent by me
    3. Parse only emails containing a specific keywords
    4. Skip emails that contain a specific keywords
    5. Skip email if nothing can be parsed out from the email message body


  5. If emails are under the correct label, check if the email format has changed when extracting data. Adjust your rules by following these instructions: Email Parsing: How to Adjust Your Parsing Rules Directly from Spreadsheet
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