Gmail Label and Email Sharing allows you to share labels (and emails) as you would share folders in Google Drive (or Dropbox). However, there are some limitations and requirements.
- Your labels or sub-labels must not have “/“, “+“, or “\” in its name. For example, if your label name is “Inbox/Clients” please rename that label to “Inbox – Clients”.
- Your labels or sub-labels must not have ” ” at the end or beginning of its name. For example, if your label name is “Support “ please rename that label to “Support”.
- The label must have Show in IMAP enabled
- The number of emails in the label (excluding sub-labels) should be limited to less than 20K. If you have more than 20K emails in the label you can organize them into sub-labels. For example, if you label “Support” has 130K emails then you can create sublabel “Support/Archive” where you can put all emails older than a certain date. This limitation is not about total number emails in the label (including sub-labels) but about number of email directly under the label.
- If you want to share a sub-label (without sharing the parent label), you must use cloudHQ web interface
- Gmail chat and statuses of emails is only supported when Gmail conversations are enabled.
- Your organization must have IMAP enabled
- Label sharing chat requires that your organization has Google Drive enabled. This is because all chat files are stored in your Google Drive
- 3rd-party cookies must be enabled or cloudHQ must be whitelisted.
- If you are not using Gmail conversations then you must check option “I do not use Gmail conversations – do not share all emails in conversation such as replies and forwards” as shown here