Yes, you can configure Gmail Label Sharing, so newly shared emails do not come into your inbox. To do so, disable the option New shared emails will be added to inbox. Please check this support note for more information.

Yes, you can share sub-labels. To do so, use the cloudHQ web interface for Gmail Label Sharing. Please check this support note.

No – you do not need to share also sub-labels. When you share a label, all sub-labels will be shared too.

No, the other users are not affected. For example, users Bob and Alice have an email message in their Inboxes. When user Bob archives an email message (removes it from his Inbox), then user Alice will still see the email message in her Inbox.

No, other users are not affected. For example, Bob and Alice have an email message marked as Read. When user Bob marks the message as Unread, user Alice will still see the email message marked as Read.

Yes – you can migrate from Hiver to cloudHQ Email and Label Sharing. The migration is easy: Just set up cloudHQ Label Sharing for labels you are already sharing with Hiver. cloudHQ will automatically catalog existing emails and labels. Find instructions here.

Yes – Gmail Label Sharing requires IMAP (Internet Message Access Protocol) to be enabled.
The instructions on how to enable IMAP can be found in the following support note How to correctly configure Gmail for sharing or sync.
If you are a workspace admin then you will need also to enable IMAP for your Google Workspave domain. The instruction on how to do that are here: IT Admin: How to enable the IMAP protocol in Google Workspace Admin console

Yes, that is possible. You need to use the cloudHQ web interface to do that. The instructions are here. Note that you need to disable the option “This is Gmail label with Gmail label sharing” (see screenshot)

• When a member of a share deletes an email message by moving it to the trash or permanently deleting it, another member of the share will also find that email in their trash. If the option Replicate deletion as archive is selected, then deletion of emails will be replicated as removing labels.
• If a member of a share removes a label from an email (unlabels it), then another member will see that email archived.
• If a member of a share deletes a sub-label of a shared label (but doesn’t delete the emails tagged with that sub-label), the other member of the share will no longer see the label either. Any affected emails will appear without labels for another member of the share.

This is managed through the Replicate deletion as archive option in label sharing settings.
For more information, refer to this support article: How does label sharing replicate deletion and un-labeling of email messages?

This behavior might occur for 3 reasons:

1. The New shared emails will be added to inbox setting is turned on. You should turn it off. This options is exampled in the support note How to control whether newly shared emails are added to inbox or not
2. If you’re not using Gmail conversations, then you should turn off Conversation View in your sharing settings (refer to this screenshot for guidance: https://www.cloudhq.net/c/ae11ea94755d1e).
3. You might have a Gmail Filter rule which is automatically putting these emails into Inbox. You can find more information on how to manage Gmail filters here: Create rules to filter your emails .

When one of my coworkers adds a shared label to an email but it is not in my inbox. How to solve that?
There might be two reasons why you’re not seeing shared emails in your inbox:

1. The New shared emails will be added to inbox option might be disabled. Make sure to enable it. You can find how to do this in the article How to control whether newly shared emails are added to inbox or not.
2. If you’re using Gmail’s conversation view, ensure that Conversation View is activated in your sharing preferences. You can see how to do this here: https://www.cloudhq.net/c/af8360d3bd143e.
3. Your emails may be getting archived by a Gmail filter you set up. Learn how to control your Gmail filters at this link: Create rules to filter your emails.

When one of my coworkers adds a shared label to an email it does not appear under the CloudHQ shared label. How to solve that?
The primary cause for emails not sharing when tagged with a shared label is because you’re using Gmail’s conversation view, but haven’t enabled Conversation View in your share settings. You can learn how to turn it on here: https://www.cloudhq.net/c/af8360d3bd143e.

There is indeed a method to streamline the process of having all newly created shared labels automatically appear in your inbox. Here’s how you can set this default option:

1. Access your cloudHQ dashboard using the account associated with the email address.
2. Navigate to the “Sync & Backup” tab.
3. Locate the specific sync pair designated for label sharing.
4. Click on “Modify Options.”
5. Choose the option titled “New shared emails will be added to inbox.”
Enabling this option in the label sharing dashboard ensures that when you share an email by applying a shared label to it, any other member of the share will promptly see the shared email in their inbox, marked as unread.

To utilize this shared label feature, each individual participant must have an active subscription to the service. For example:

• If user A shares a label with user B, you will need two licenses.
• If user A shares a label with users B and C, you will need three licenses.
• If user A shares a label with users B, C, D, you will need 4 licenses.

If you can’t see some labels in the list when sharing through the cloudHQ website, it is likely because IMAP is not enabled for that label. Another reason could be that the label has special characters that our system does not support. For more limitations and requirements, please see this: Gmail Label and Email Sharing: limitations and requirements

No, that’s not possible. A label share stays tied to the cloudHQ account that set it up, and you can’t pass a share to another account. If someone else has to be the owner, say a colleague is leaving, set the share up again from the new owner’s account. Share the label with the emails in it and send invitations to the other members. cloudHQ copies the existing emails once more. The old owner can take the old share off on the Share tab in cloudHQ.

New emails usually show up in close to real time. Other changes wait for the regular background sync, and that can take a few minutes. Labeling a lot of emails at once falls into this group, and so does the first copy after you create a share. Labels that are very large need more time. Open the Sync and Backup tab in cloudHQ and wait for the status “initial data transfer” to finish. If emails are still missing after that, work through the steps in How to troubleshoot Gmail Label Sharing and contact support.

You can. Four options are offered in the sharing window, and they decide what the people you invite may do: delete shared emails (which removes them from the label), add emails to the shared label, rename, delete or create sub-labels, and get a copy of shared emails into their inbox. The names of the settings are Allow invited users to delete shared emails (remove them from the label), Allow invited users to add emails to the shared label, Allow invited users to rename, delete or create sub-labels and Invited users will get a copy of shared emails into their inbox. All four are ticked by default. If you want to block something, untick that option and the people you invited can’t do it anymore. You’ll find the same options on the members page of the label. There’s more detail in Label sharing options.

Yes. Tick Conversation view is disabled (Do not share entire conversation – just individual emails) in the sharing window. Replies and forwards of a shared email then stay out of the share, and only the emails you put on the label get shared. You’ll find the same option in the setup wizard, worded as We do not use Gmail conversations – do not share all emails in conversation such as replies and forwards. When conversation view is turned off in your Gmail, cloudHQ ticks that box for you.