On Windows, you should simply be able to double click on the zipped file to unzip it. However, if you receive the following error: “folder is invalid” or “Decompression Failed” then follow the steps below for alternative unzipping processes. First, double-check to make sure the file has fully downloaded. If the file size has fully […]
Troubleshooting
How to check if you are Google Workspace (G Suite) super-admin?
Google Workspace super-admin is a person who has permission to manage all Google Workspace services or devices for a company, school, or group.
How to authenticate Basecamp Classic
Here is how to authenticate Basecamp Classic in cloudHQ: Log into your Basecamp Classic account in another tab: https://cloudhq8.basecamphq.com. For example, if you have a Basecamp Classic account, it will look like this: Log into cloudHQ. In the “Users & Cloud Accounts” tab, click the Basecamp Classic icon: Input the Basecamp Classic link in the […]
Why is storage usage different between Google Drive and Dropbox?
Dropbox and Google Drive calculate storage usage quite differently. Here are some differences: Google Drive counts files that are in trash against your storage quota. Google Drive counts versions of files against your storage quota. If a file is changed twice, it will use double the quota when compared to a file that was changed […]
What are the limitations of OneDrive in cloudHQ?
Although cloudHQ has real-time sync, we are also bound by the speed limitations of the different cloud services. In OneDrive sync, the upload speed is from 2000 to 10000 files per 24 hours. There is no bandwidth limitation, but creation of files is throttled down to this rate. For that reason, it can take some […]
How to enable javascript in web browsers
If you have problems logging into cloudHQ because of a browser with error that says “we have detected that Javascript is disabled in your browser,” then please do the following: Here is how to enable “javascript” for Google Chrome (PC): Select “Customize and control Google Chrome” (the icon with 3 stacked horizontal lines) to the […]
Differences in file sizes for OneDrive and Dropbox
You may notice that files can have contrasting sizes when uploaded in OneDrive and in Dropbox. This is because of the differences in algorithm when calculating file sizes. OneDrive may report a different size than the file size in Dropbox. But this does not affect the actual size of the file in any way.
Why is storage usage different between Google Drive and OneDrive?
Google Drive and OneDrive have different storage sizes because they calculate storage usage quite differently. Here are some differences: Google Drive counts files in the trash against your storage quota. Google Drive counts versions of files against your storage quota (i.e., if a file is changed twice then it will use double of quota than a file that was changed just once). Google Drive does not count files which are in Google Docs format […]
How to correctly configure Gmail for sharing or sync
cloudHQ sync, backup or sharing of Gmail requires that IMAP is full enabled. And here is how to check if your Gmail has IMAP enabled: Log into your Gmail account at https://mail.google.com. Go to your Gmail settings and select “Forwarding and POP/IMAP” (the direct link should be https://mail.google.com/mail/u/0/#settings/fwdandpop).Please verify the following: “Enable IMAP” should be selected. “Do not […]
How to troubleshoot an “Authorization with Gmail failed” error
The problem could be that your Gmail account has IMAP disabled for the “All Mail” label or that IMAP is disabled. So this is how to troubleshoot this error: Log into your Gmail account at https://mail.google.com. Go to your Gmail settings and select “Forwarding and POP/IMAP” (the direct link should be https://mail.google.com/mail/u/0/#settings/fwdandpop).Please verify the following: “Enable IMAP” […]