NOTE: You can get the list of installed cloudHQ extension here: https://www.cloudhq.net/check. To verify that a Chrome extension is installed and enabled, please take the following steps: Start Google Chrome. Click the vertical ellipsis icon on the browser toolbar. Select More Tools -> Extensions. Verify that the extension is installed and enabled. If the extension […]
Misc Instructions
How to solve issues with Office365 OneDrive corrupted folders
Sometimes Office365 OneDrive folders will end up being corrupted. That might happen when the folder has a large number of files or subfolders. Here is how to fix it: Delete your sync pair Rename the folder in Office365 Onedrive (for example rename it to “old_name SAVE”) Create a new folder in Onedrive with the same […]
How to reset cookies, clear and refresh cache in Chrome
To reset cookies and clear cache in Chrome, please do the following: Start Google Chrome. Click the vertical ellipsis icon on the browser toolbar. Click More Tools. Select Clear Browsing Data: Select “from the beginning of time”. Tick “Cookies and other site plugin data” to delete cookies. Tick “cached images and files” to clear only cache. Refresh browser: […]
How does Gmail decide to group emails into conversations?
A really cool feature of Gmail is how it automatically threads email messages so that they appear as a single item rather than multiple items in your email list. This helps keep your inbox organized, especially if you have really long email threads. Here is how Gmail decide which messages should and shouldn’t be part […]
How to check who accepted invitation to shared folder/label
Here are short instructions for how to check if invitees have accepted a shared folder or label: Note: The owner or inviter is assumed to be logged into their own cloudHQ account to see this. Go to the Share tab. Click the dropdown of the shared folder to check who has accepted or not: If […]
How to invite others to shared folder/label
Here are ways to invite others to a shared folder/label: Add more members to a shared folder: Note: Member has not been invited in this case. Go to the Share tab. Click the dropdown of the shared folder to see members who have access: Click “Add more people” to invite other members to access the shared […]
How to unshare or remove access to shared folder/label
Here are ways to unshare shared folder/label or remove user from shared folder/label: How to unshare a shared label/folder to all members: Note: Only owner can see this. Go to the Share tab. Click the dropdown of the shared folder to see yourself and other members with access to the shared folder: Click “Unshare folder” to […]
What is Google Shared Drive (Team Drive)?
Google Shared Drives (previously called Team Drives) are shared spaces where teams can store and share their files and folder. Unlike files in My Drive, files in Team Drive belong to the team instead of an individual. Even if members leave, the files stay exactly where they are so your team can continue to share […]
How to authorize Gmail accounts
Here is how to authorize Gmail account: Go to cloudHQ and log into your account: Go to the Cloud Accounts tab and click the Gmail icon: Input email address and click the “Add Gmail” button: If you click “Add Gmail,” you will be forwarded to authorize cloudHQ to access your account: Gmail should be successfully configured […]
How to enable 3rd-party cookies in Google Chrome browser
NOTE: If you are using AdBlocker, Ghostery, or similar blocking extension installed, then you will also need to whitelist both cloudhq.net and mail.google.com. The instructions how to fix this problem are here. cloudHQ chrome extensions require that 3rd-party cookies in Google Chrome browser are enabled. By allowing cloudHQ access to your cookies, you are granting […]