NOTE: You can get the list of installed cloudHQ extension here: https://www.cloudhq.net/check. To verify that a Chrome extension is installed and enabled, please take the following steps: Start Google Chrome. Click the vertical ellipsis icon on the browser toolbar. Select More Tools -> Extensions. Verify that the extension is installed and enabled. If the extension […]
All posts by cloudhqsuppo3
How to solve issues with Office365 OneDrive corrupted folders
Sometimes Office365 OneDrive folders will end up being corrupted. That might happen when the folder has a large number of files or subfolders. Here is how to fix it: Delete your sync pair Rename the folder in Office365 Onedrive (for example rename it to “old_name SAVE”) Create a new folder in Onedrive with the same […]
How does label sharing replicate deletion and un-labeling of email messages?
The option If an email is deleted (moved to trash), we will only remove its label instead of moving it to the trash. controls this behavior: When this setting is enabled: If user A deletes an email (moves to trash or deletes forever), it will be archived for user B. If user A removes a […]
Gmail Label and Email Sharing: limitations and requirements
Gmail Label and Email Sharing allows you to share labels (and emails) as you would share folders in Google Drive (or Dropbox). However, there are some limitations and requirements. Limitations Your labels or sub-labels must not have “/“, “+“, “\“, special characters, or emojis in their name. For example, if your label name is “Inbox/Clients” […]
How to verify if IMAP is enabled
Log into your Gmail account at https://mail.google.com. Go to your Gmail settings, select “Forwarding and POP/IMAP” (the direct link should be https://mail.google.com/mail/u/0/#settings/fwdandpop).Please verify the following: Enable IMAP should be selected. Do not limit the number of messages in an IMAP folder should be selected: Save the above settings. Go to the “Labels” tab (the direct link should […]
Video: How to setup automatic CC or BCC in Gmail
The video provides a guide on configuring rules in Gmail to automatically BCC or CC emails to specific addresses, detailing steps for setup via the Auto BCC button and criteria for auto-copying in both business and personal email contexts.
How does Gmail decide to group emails into conversations?
A really cool feature of Gmail is how it automatically threads email messages so that they appear as a single item rather than multiple items in your email list. This helps keep your inbox organized, especially if you have really long email threads. Here is how Gmail decide which messages should and shouldn’t be part […]
How to abort all emails in Multi Email Forward queue
In case that you accidentally typed a wrong email address for forwards or if you maybe accidentally selected wrong emails, you can abort and cancel sending of all emails in the queue. Here is how to do that: You can navigate to your dashboard by clicking the cloudHQ icon that should now appear in the […]
How to enable camera & microphone (in popup)
When recording a video by clicking the upper right corner of Google Chrome browser, you might need to give permission to the extension access your camera and microphone to record video emails. Here is how to that: When window popup with video is opened click on ‘lock’ icon in upper right corner and select Always […]
How to change camera used by Video Email
When recording a video, the Video Email by cloudHQ will use your default camera. However, that might not be the camera you want to use. To change your default camera do the following: Open your Google Chrome browser In Google Chrome browser, at the top right, click More and then Settings. At the bottom, click […]