Go to the Users page in your cloudHQ dashboard. Every member of your team appears on that page. You’ll see three kinds of users: users who have a cloudHQ account you can access, users who have a cloudHQ account you can’t access or manage, and users who have no cloudHQ account but whose data gets backed up, synced or migrated. To see what you can do with a person, click Manage user » next to their name. From there you can log in to their account, delete their cloudHQ account, remove them from the team, or make them a co-admin. For more detail, read the support note IT admin: How to manage cloudHQ users.

Open the Users page and click Add Users via Invite ». Type in the email addresses of the people you want to add, write a short message, then click Send Invite. Everyone you invited receives an email with a secure link. They sign up for a cloudHQ account or log in to an existing one, then authorize their cloud accounts. Once they do that, their names show up on your Users page and one of your licences covers them. You can find more details in the support note IT admin: How to distribute licenses and invite users to join your cloudHQ team.

Yes, as long as you’re a super admin on your Google Workspace domain. The first thing to do is install cloudHQ on the domain: go to the Users page and click Install cloudHQ on your Google Workspace. Confirm your admin email address, then give cloudHQ access. Your domain also needs the Google Workspace Administrative API turned on. Once the install is done, the Users page shows the users from your Google Workspace. Next to each person you want on your team, click Add user. You don’t have to send an invitation email. For the full walkthrough, see the support note IT admin: How to add Google Workspace users to join your cloudHQ team. There’s also a video about installing cloudHQ on your Google Workspace domain.

This is done from the Google Admin console. Open Devices > Chrome > Apps & Extensions > Users & Browsers and click the plus icon. Find the cloudHQ extension you need, set the installation policy to Force install + pin, then click Save. Chrome on each managed computer in that organizational unit will now show the extension. The support note How to install cloudHQ extensions on your employee’s Chrome browsers has more on this.

You can, but only if you’re a Google Workspace admin. Go to the Users page and click Manage user » beside that person. After that, click Login into user’s cloudHQ account. You then get to see their jobs and make changes to their settings. A co-admin can’t do this. A co-admin signs in with their own password every time. The support note IT Admin: How Google Workspace admin can login into user’s cloudHQ account has more details.

Go to the Users page and click Manage user » beside that person. If you want them out of your team while they keep their own cloudHQ account, click Remove user from the team. If the account itself should go, click Delete user’s cloudHQ account. Either way, that person no longer uses one of your licences and the licence comes back to you. You can find out more about this in the support note IT Admin: How to delete a managed user’s cloud accounts in your team account.

Sign in to cloudHQ with your admin account and go to the Users page. Find that user, click Manage user » beside their name, then click Delete user’s cloudHQ account. Once the account is gone, all the shares that user made are cancelled too. You can read more in this support note: IT Admin: How to cancel shares created by a user that doesn’t exist anymore in your Google Workspace domain.

Send a message to support@cloudhq.net from the email address of the current administrator. In that message, say who the new administrator should be. Our team will make the switch for you.

A co-admin is a second person who manages the cloudHQ setup of your company: the team members, the company backups and sync pairs, the shared labels. They sign in with their own email address and password, and after that they see and manage that setup the same way you do: sync pairs, backups and shares, connected cloud accounts, team members, and the settings of each cloudHQ app. The subscription stays in your hands, and so does the co-admin list. The support note IT admin: What is a co-admin and when to use one covers the rest.

Open the Users page and click Add Users via Invite ». Type the email address of the person you want to add, then tick the box next to This user is a co-admin: they will see and manage your cloudHQ account exactly as you do. Click Yes, invite as co-admin to confirm, then click Send Invite. The invitation stays valid for 15 days. Once the person accepts it, an email arrives in your inbox and that person shows up in the Co-admins section of the Users page. You can read more in the support note IT admin: How to invite a co-admin and manage co-admins.

Yes. Go to the Users page and click Manage user » beside that member. Then click Make this user a co-admin » and confirm by clicking Yes, make co-admin. The new role takes effect the next time they load a page, and nobody gets an email about it. If the person already runs a cloudHQ team of their own, they can’t be your co-admin. For more on this, see the support note IT admin: How to invite a co-admin and manage co-admins.

Open the Users page and find the Co-admins section, or open the co-admin’s Manage user page. Click Revoke co-admin. That person is still a member of your team, but their login no longer acts as the admin of the company setup. If you want them out of the team as well, click Remove user from the team on the Manage user page. To delete their account, click Delete user’s cloudHQ account. The admin is the only one who can do this. A co-admin can’t change the list of co-admins and can’t give up the role. You’ll find more details in the support note IT admin: How to invite a co-admin and manage co-admins.

The subscription is off limits for a co-admin. They can’t upgrade it or cancel it, they can’t add licences and they can’t switch the plan. The list of co-admins is off limits too: a co-admin can’t invite new ones, revoke them or remove them. Giving up the role is not something they can do, and they can’t leave the team by themselves either. All the rest works the same for them as it does for you, and that includes inviting regular team members and managing them. For more details, read the support note IT admin: What is a co-admin and when to use one.

Yes. A co-admin counts as a member of your team, so they take up one licence just like anyone else on the team.

When a co-admin works as co-admin, a yellow banner on every page of the dashboard names the admin whose setup they manage. By clicking the Switch to my own account » link in that banner, they get to their own cloudHQ account. Clicking Act as co-admin » takes them back. cloudHQ remembers that choice on every browser and device, and the cloudHQ Chrome extensions follow it. A co-admin who is in their own account is marked (currently working in their own account) on your Users page. You can read more in the support note IT admin: How to use a co-admin account.

Yes. If the person signs in with an address that isn’t the invited one, the invitation page gives them the option to send a 6-digit code to the invited address. They click Send the code to <invited address> », enter the code they got by email, then click Confirm and accept ». The code stays valid for 15 minutes, and they get 5 wrong entries. Once 10 codes have been sent or 20 wrong entries made, the invitation is locked and a new one has to be sent. You can read more in the support note IT admin: How to use a co-admin account.