If you encounter errors during the installation of the cloudHQ app on your Google Workspace, please follow these troubleshooting steps:

  1. Ensure that you are a Google Workspace super admin. The instructions are here:
  2. Ensure that the Google Workspace Administrative API is enabled for your domain. The instructions are here: https://support.cloudHQ.net/how-to-check-if-google-apps-administrative-api-is-enabled-for-your-domain/
  3. Ensure that you’re logged out of all other Google Workspace and Gmail accounts. This is necessary due to the Google Workspace Marketplace’s requirements:
    1. Visit myaccount.google.com.
    2. In the top right, click on your profile picture or initial.
    3. If you notice you’re logged into multiple Google accounts, select Sign out of all accounts.
  4. Ensure that you’re logged into Google Workspace as a super admin:
    1. Go to https://myaccount.google.com/
    2. Verify that you are logged into Google as a Google Workspace super admin
  5. Sometimes, the problem may stem from corrupted Google cookies or being logged into multiple Google accounts. Try to perform the installation procedure in a Google Chrome incognito window.
  6. The issue might be that you’re attempting to install cloudHQ on a Workspace organization that you’re not part of. For the installation to work correctly, the super admin needs to be a member of the organization to which you’re trying to install.
  7. Try installing cloudHQ directly from the Google Workspace Marketplace. The cloudHQ application can be found here: https://workspace.google.com/marketplace/app/cloudhq/125135905029.
  8. If nothing works, email us at support@cloudhq.net and we will assist you. You can also set up a Zoom support call here: https://www.cloudhq.net/dashboard/support