Google Workspace Users
If you’re a Google Workspace Admin, allocate your organization’s storage and set user storage limits. Users will see a status bar showing their used storage in My Drive. When they reach their limit, they’ll be told to clear space.
Please refer to the following support note Google Workspace: Set storage limits for your users
If you’re not the admin, ask the Google Workspace Admin to increase your storage limit.
If you still see an error after updating storage limits, try these steps:
- Log in to Google Drive with the account that has storage problems (e.g., if the account bob@company.com has issues, log in as bob@company.com)
- Attempt to upload a file larger than 10MB
- If the upload fails, contact Google Workspace support – there could be an internal Google Workspace problem
Gmail User
If you get a Google Drive storage full error during sync, try these steps:
STEP 1: Go to https://www.google.com/settings/storage to check your Google Drive storage.
STEP 2: If storage is low, upgrade your storage or delete files at http://drive.google.com.
STEP 3: If you have enough storage, test uploading a file at http://drive.google.com. During upload, uncheck “convert to Google Docs format.”
STEP 4: If step 3 fails, delete files from Google Drive’s Trash. Learn more here: http://support.google.com/drive/bin/answer.py?hl=en&answer=2375102.
STEP 5: After clearing Trash, retry step 3. If errors persist, contact Google Drive support via forums: http://support.google.com/a/bin/answer.py?hl=en&answer=2492320.