Yes, you can configure Gmail Label Sharing, so newly shared emails do not come into your inbox. To do so, disable the option New shared emails will be added to inbox. Please check this support note for more information.

Yes, you can share sub-labels. To do so, use the cloudHQ web interface for Gmail Label Sharing. Please check this support note.

No – you do not need to share also sub-labels. When you share a label, all sub-labels will be shared too.

No, the other users are not affected. For example, users Bob and Alice have an email message in their Inboxes. When user Bob archives an email message (removes it from his Inbox), then user Alice will still see the email message in her Inbox.

No, other users are not affected. For example, Bob and Alice have an email message marked as Read. When user Bob marks the message as Unread, user Alice will still see the email message marked as Read.

Yes – you can migrate from Hiver to cloudHQ Email and Label Sharing. The migration is easy: Just set up cloudHQ Label Sharing for labels you are already sharing with Hiver. cloudHQ will automatically catalog existing emails and labels. Find instructions here.

Yes – Gmail Label Sharing requires IMAP (Internet Message Access Protocol) to be enabled.

Yes, that is possible. You need to use the cloudHQ web interface to do that. The instructions are here. Note that you need to disable the option “This is Gmail label with Gmail label sharing” (see screenshot)

• When a member of a share deletes an email message by moving it to the trash or permanently deleting it, another member of the share will also find that email in their trash. If the option Replicate deletion as archive is selected, then deletion of emails will be replicated as removing labels.
• If a member of a share removes a label from an email (unlabels it), then another member will see that email archived.
• If a member of a share deletes a sub-label of a shared label (but doesn’t delete the emails tagged with that sub-label), the other member of the share will no longer see the label either. Any affected emails will appear without labels for another member of the share.

This is managed through the Replicate deletion as archive option in label sharing settings.
For more information, refer to this support article: How does label sharing replicate deletion and un-labeling of email messages?

This behavior might occur for 3 reasons:

1. The New shared emails will be added to inbox setting is turned on. You should turn it off. This options is exampled in the support note How to control whether newly shared emails are added to inbox or not
2. If you’re not using Gmail conversations, then you should turn off Conversation View in your sharing settings (refer to this screenshot for guidance: https://www.cloudhq.net/c/ae11ea94755d1e).
3. You might have a Gmail Filter rule which is automatically putting these emails into Inbox. You can find more information on how to manage Gmail filters here: Create rules to filter your emails .

When one of my coworkers adds a shared label to an email but it is not in my inbox. How to solve that?
There might be two reasons why you’re not seeing shared emails in your inbox:

1. The New shared emails will be added to inbox option might be disabled. Make sure to enable it. You can find how to do this in the article How to control whether newly shared emails are added to inbox or not.
2. If you’re using Gmail’s conversation view, ensure that Conversation View is activated in your sharing preferences. You can see how to do this here: https://www.cloudhq.net/c/af8360d3bd143e.
3. Your emails may be getting archived by a Gmail filter you set up. Learn how to control your Gmail filters at this link: Create rules to filter your emails.

When one of my coworkers adds a shared label to an email it does not appear under the CloudHQ shared label. How to solve that?
The primary cause for emails not sharing when tagged with a shared label is because you’re using Gmail’s conversation view, but haven’t enabled Conversation View in your share settings. You can learn how to turn it on here: https://www.cloudhq.net/c/af8360d3bd143e.

There is indeed a method to streamline the process of having all newly created shared labels automatically appear in your inbox. Here’s how you can set this default option:

1. Access your cloudHQ dashboard using the account associated with the email address.
2. Navigate to the “Sync & Backup” tab.
3. Locate the specific sync pair designated for label sharing.
4. Click on “Modify Options.”
5. Choose the option titled “New shared emails will be added to inbox.”
Enabling this option in the label sharing dashboard ensures that when you share an email by applying a shared label to it, any other member of the share will promptly see the shared email in their inbox, marked as unread.

To utilize this shared label feature, each individual participant must have an active subscription to the service. For example:

• If user A shares a label with user B, you will need two licenses.
• If user A shares a label with users B and C, you will need three licenses.
• If user A shares a label with users B, C, D, you will need 4 licenses.