This is a description and tutorial for how to set up a simple email support system in Gmail using cloudHQ’s free Gmail Label and Email Sharing Chrome extension. Here’s how it works: You’ll create a single “support@company.com” email. Customers will be able to send messages to that email address. Your customer service reps will see […]
Gmail Label Sharing
What are cloudHQ Smart Labels?
NOTE: The assumption here is that you already have Gmail Label Share chrome extension installed and you have a shared label What is Smart Label? The Smart Labels feature allow users to automatically classify all email conversations with certain client. customer or contact. For example, if you are recruiter and you get an answer from […]
How to access emails in shared Gmail label
You can view your messages in your labels or sublabels. Here is how to access emails in shared labels of Gmail: To open a label, click the desired shared label on the left side: To open a sublabel, click the desired sublabel on the left side:
How to share a sublabel without sharing the parent label?
The easiest way to share a sublabel without sharing parent label is to use the cloudHQ web interface. Here is the note that explains how to do that: https://support.cloudhq.net/how-to-share-any-gmail-label/
How to accept a share from an email invitation
Here are short instructions for how to accept a share from an email invitation. Go to your email account to see the invitation: Click “Accept Invite” from your email: After accepting the share, please choose the cloud service where you want to sync your shared data: Click the icon of the cloud service you want […]
How to control whether newly shared emails are added to inbox or not
When a new email is added to a shared label then you can choose one of the following behaviors: other members of the share will see that shared email also in their inbox and marked as unread. other members of the share will NOT see that shared email in their inbox. The email will be […]
How to change options of a Gmail label share
Here is how to change your options in a shared Gmail Label for each member: Go to https://www.cloudHQ.net. Go to the Share tab to check if you are the owner of the share (meaning you are the one who shared the label). If you are owner, you should see “Options” for members as shown: Click “Options” […]
How to share a Gmail label via web interface
cloudHQ label and email sharing does not require label sharing Chrome extension to work. Here are short instructions for how to share a Gmail label via our web interface. NOTE: Please authorize your Gmail in the “Cloud accounts” tab: Go to https://www.cloudhq.net/share_intro. Choose “Single User” to share your Gmail label: Choose the Gmail label to share and […]
Gmail Label Sharing and adding email to inbox as unread
The option Members of the share will see new shared emails in their inbox controls the following: If the option is not ticked (off), then shared emails are only added to the label that you are sharing, and do not appear in the Gmail inbox as unread. If the option is enabled, shared emails would […]
Gmail Label Sharing and Gmail conversations
Gmail conversation view is a Gmail setting that allows you to set whether emails of the same subject are grouped together. And cloudHQ label sharing allows sharing all emails in conversations or just emails explicitly added to the label. This is controlled with option Do not share entire conversation – just individual email. If you […]