This is a description and tutorial for how to set up a simple email support system in Gmail using cloudHQ’s free Gmail Label and Email Sharing Chrome extension. Here’s how it works: You’ll create a single “support@company.com” email. Customers will be able to send messages to that email address. Your customer service reps will see […]
Gmail Label Sharing
What are cloudHQ Smart Labels?
NOTE: The assumption here is that you already have Gmail Label Share chrome extension installed and you have a shared label What is Smart Label? The Smart Labels feature allow users to automatically classify all email conversations with certain client. customer or contact. For example, if you are recruiter and you get an answer from […]
How to view Label Sharing chat in Gmail preview pane
NOTE: The assumption here is that you already have Gmail Label Share chrome extension installed and you have a shared label Here are short instructions on how you can view shared notes on emails in shared label in Gmail preview: Check that Gmail Labs widget “Preview Pane” is enabled. Please go to Gmail -> Settings […]
How to access emails in shared Gmail label
You can view your messages in your labels or sublabels. Here is how to access emails in shared labels of Gmail: To open a label, click the desired shared label on the left side: To open a sublabel, click the desired sublabel on the left side:
How to share Gmail only a sublabel without sharing parent label?
The easiest way to share a sublabel without sharing parent label is to use the cloudHQ web interface. Here is the note that explains how to do that: http://support.cloudhq.net/how-to-share-any-gmail-label/
How to accept a share from an email invitation
Here are short instructions for how to accept a share from an email invitation. Go to your email account to see the invitation: Click “Accept Invite” from your email: After accepting the share, please choose the cloud service where you want to sync your shared data: Click the icon of the cloud service you want […]
How to change options of a Gmail label share
Here is how to change your options in a shared Gmail Label for each member: Go to https://www.cloudHQ.net. Go to the Share tab to check if you are the owner of the share (meaning you are the one who shared the label). If you are owner, you should see “Options” for members as shown: Click “Options” […]
How to troubleshoot Gmail Label Sharing extension
Here is how to troubleshoot Gmail Label Sharing extension issues: Log into your Gmail account at https://mail.google.com. You should see a chat window at the right side of your shared emails: If not, please verify the following: Deinstall the Chrome extension, then reinstall it: Make sure the Chrome extension in enabled, then refresh your browser: De-install all other […]
How to share a Gmail label via web interface
cloudHQ label and email sharing does not require label sharing Chrome extension to work. cloudHQ email sharing also works 100% in the cloud and we support sharing for other email services such as Yahoo! Mail, iCloud Mail, etc. Here are short instructions for how to share a Gmail label via cloudHQ web interface. NOTE: Please […]
Gmail Label Sharing and adding email to inbox as unread
The option Members of the share will see new shared emails in their inbox controls the following: If the option is not ticked (off), then shared emails are only added to the label that you are sharing, and do not appear in the Gmail inbox as unread. If the option is enabled, shared emails would […]