Cancel your subscription yourself

The fastest way is to sign in and click Cancel Renewal on the My Account page. See How to cancel a cloudHQ subscription. If you pay with PayPal, cancel the automatic payment in PayPal: How to cancel your cloudHQ subscription (paid via PayPal).
Canceling stops only the next renewal. You can keep using your plan until the end of the period you paid for, after which the account moves to the Free plan.

Refunds

We offer a 30-day money-back guarantee on annual Premium and Business plans. Email support@cloudhq.net within 30 days of the payment, and we will refund it to the payment method you used (card or PayPal). This guarantee applies to annual plans only. For a monthly plan, cancel the renewal as described above; the current month is not refunded.

If you cannot sign in or we cannot find your account

You do not need to sign in for us to cancel your subscription. Write to us from the email address registered on the cloudHQ account. If you do not remember it, or we cannot find the account, send us:

• any other email addresses you may have used (including Gmail variants with dots or a plus sign),
• the last 4 digits of the card and the name on the card, along with the date and amount of the last payment, or a copy of the cloudHQ charge from your statement,
• for PayPal, the PayPal transaction ID.

Never send a full card number or the security code (CVV). We do not need them.

Requests on behalf of someone else

For security, we only process cancellation and refund requests that come from the email address registered on the account or from the signed-in account owner. If someone else pays for or manages the account, please ask the account owner to write to us.

Chargebacks

Please contact us before disputing a payment with your bank. See Chargebacks and credit card disputes.