Table of Contents
- Log in to cloudHQ
- Navigate to My Account
- Select Application
- Add licenses
- Number of licenses
- Distribute licences (invite users)
- How to reduce the number of licenses
Log in to cloudHQ
Ensure that you are logged into your cloudHQ account.
To login into cloudHQ via website navigate to this url: https://www.cloudhq.net/login
To login into cloudHQ from Gmail click on the cloudHQ icon in the upper right corner of your Gmail and then click on the Go to Dashboard link:
Navigate to My Account
To click on My Account locate the link in the top-right corner of the screen next to your email address, and click on it to navigate to your account dashboard.
Select Application
Scroll down until you see the Application section. Ensure that the name of application you want to add license is selected in the dropdown menu.
Add Licenses
Look to the right of the Application dropdown menu, and click the Add licenses button.
Number of licenses
The new window is opened to add a number of licenses. Locate the Add License section. Enter the number of additional licenses you want to add into this box.
Distribute licenses (invite users)
To distribute licenses, please check this instructions on how to distribute licenses.
How to reduce the number of licenses
A change to fewer licenses takes effect at your next renewal. Your current licenses stay active until the end of the period you have paid for.
- Paid by credit or debit card: email support@cloudhq.net from your cloudHQ account email before your next billing date and tell us how many licenses you want. To find your subscription we may ask for the last 4 digits of the card and the name on the card. Never send a full card number or a security code.
- Paid with PayPal: cancel the automatic payment in PayPal. At the end of the paid period the plan goes back to Free, and you can then subscribe again with the number of licenses you need.
cloudHQ does not monitor which of your users are active, so check the Users tab first to decide which licenses you no longer need.