Two-factor authentication (2FA) is a way of adding additional security to your account. 2FA requires you to enter an extra code when you log in or perform some account-sensitive action.
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Account Management: FAQ (Frequently Asked Questions)
Many answers to asked questions about cloudHQ account management and subscriptions.
What is a user in cloudHQ Business Plan (Backup, Sync and Migration)?
A user is defined as one personalized email address (for example, name@yourcompany.com) whose cloud account is synced, backed up, or migrated. Even if this user uses multiple cloud apps (Dropbox, Salesforce, etc.), we still count it as one user. In the case of Google Team Drives, Dropbox Team Folder, Microsoft 365 Document Libraries, and Box […]
How to add licenses to an existing subscription
Table of Contents Log in to cloudHQ Navigate to My Account Select Application Add licenses Number of licenses Distribute licences (invite users) Log in to cloudHQ Ensure that you are logged into your cloudHQ account. To login into cloudHQ via website navigate to this url: https://www.cloudhq.net/login To login into cloudHQ from Gmail click on the […]
How to upgrade to a paid subscription
- Go to My Account
- Select cloudHQ app which you want to upgrade.
- Click on Updgrade
How to create a cloudHQ account
- Click on Sign up now
- Select application (i.e., Backup, Sync or Migration)
- Enter your email address
Chargebacks and credit card disputes
Filing a chargeback against cloudHQ is a violation of our Terms of Service.
If a fraudulent purchase has been made with your credit card, please email us at support@cloudhq.net ASAP.
How to delete a cloudHQ account
- Go to My Account
- Delete account by clicking Delete Account
How to access cloudHQ account and invoices
NOTE: If you do not have an active subscription, and you paid by card, please email us the last 4 digits of card and first & last name on card used at support@cloudHQ.net. If you paid by PayPal, you should find your invoices there for your inactive account. Here is a step by step procedure on […]
How to cancel a cloudHQ subscription
- Login into cloudHQ
- Cancel subscription by clicking “Cancel Renewal”