Google Drive and OneDrive have different storage sizes because they calculate storage usage quite differently. Here are some differences: Google Drive counts files in the trash against your storage quota. Google Drive counts versions of files against your storage quota (i.e., if a file is changed twice then it will use double of quota than a file that was changed just once). Google Drive does not count files which are in Google Docs format […]
All posts by Pauline
How to correctly configure Gmail for sharing or sync
cloudHQ sync, backup or sharing of Gmail requires that IMAP is full enabled. And here is how to check if your Gmail has IMAP enabled: Log into your Gmail account at https://mail.google.com. Go to your Gmail settings and select “Forwarding and POP/IMAP” (the direct link should be https://mail.google.com/mail/u/0/#settings/fwdandpop).Please verify the following: “Enable IMAP” should be selected. “Do not […]
How to troubleshoot an “Authorization with Gmail failed” error
The problem could be that your Gmail account has IMAP disabled for the “All Mail” label or that IMAP is disabled. So this is how to troubleshoot this error: Log into your Gmail account at https://mail.google.com. Go to your Gmail settings and select “Forwarding and POP/IMAP” (the direct link should be https://mail.google.com/mail/u/0/#settings/fwdandpop).Please verify the following: “Enable IMAP” […]
How to sync Egnyte and Basecamp
Here are short instructions on how to set up synchronization between Egnyte and Basecamp. Start the synchronization wizard to sync two cloud accounts: Click the Egnyte icon: Select an already-configured Egnyte account or input your account name and click “Add Egnyte” to add a new Egnyte account: If you click “Add Egnyte,” you will be forwarded to […]
How to troubleshoot slow Gmail synchronization
Here is how you can troubleshoot your Gmail account for slow synchronization with other cloud services in cloudHQ: Depending on your Google account type, you can have varying bandwidth allocations when synchronizing your Gmail with other cloud services in cloudHQ. Please refer to the image below for the table of bandwidth limits: Then please go to […]
Troubleshooting Google Drive storage full error (Storage quota limit for Google Drive has been reached)
Introduction Google Workspace Users Gmail User Google Workspace Users If you’re a Google Workspace Admin, allocate your organization’s storage and set user storage limits. Users will see a status bar showing their used storage in My Drive. When they reach their limit, they’ll be told to clear space. Please refer to the following support note […]
How can I uninstall chrome extensions?
1) Click the vertical ellipsis icon 
on the browser toolbar, 2) Click More Tools, 3) Select Extensions, 4) Click Remove from Chrome next to extension you want to remove.
What is cloudHQ?
cloudHQ is an online service which offers email productivity workflow solutions and cloud sync and backup solutions. cloudHQ offers three types of products: Gmail Productivity Tools: We all hate email, but still spend most of our day there. Because of that, we created over 50 Gmail productivity tools to help keep you be productive in […]
Subscription plans – Save Emails as PDF
Here is a short overview of pricing for Save emails as PDF: Free Plan allows limited conversion of emails per month Paid Plan allows unlimited number of emails to convert Service / Feature Free Plan Paid Plan Save of emails and attachments to PDF 150MB file attachment size ✅ Merge multiple emails to one […]
How to cancel your cloudHQ subscription (paid via PayPal)
Paypal recurring payments will renew your cloudHQ subscription payment on the expiry date. In other words, if you bought your subscription using Paypal, your subscription will be automatically renewed, and your debit/credit card will be charged when the billing cycle is triggered. This process continues until you cancel the service. You can cancel your pending […]