Step 1: General Troubleshooting

For problems with the Save Emails to Google extension, first check general troubleshooting steps: How to troubleshoot Google Chrome extensions

Step 2: Check Google Drive or Google Gmail authorization

Make sure Google Drive and Gmail are authorized correctly. To check authorization, follow these steps:

1. Login to cloudHQ
2. Go to the Cloud Accounts tab
3. If you see an Authorize link next to your Google Drive or Gmail, click it and follow the prompts
4. If Google Drive or Gmail are not authorized, click the Google Drive icon to authorize Google Drive and the Gmail icon to authorize Gmail
5. Refresh your Gmail after you finish

Access blocked: Authorization Error (admin_policy_enforced)?

To fix this, the admin of the domain needs to ensure that users are allowed to install 3rd-party apps:

1. Log in to the Google Workspace Admin Console.
2. Go to Apps -> Google Workspace Marketplace apps -> Settings
3. Enable the option Allow users to install and run any app from the Marketplace

Additionally, if you have set up Google Workspace that only certain apps can be installed, you will add cloudHQ as a trusted app within your Google Workspace domain:

1. Log in to the Google Workspace Admin Console.
2. Go to Apps -> Google Workspace Marketplace apps -> App List
3. Add cloudHQ to the allow list – the application ID of cloudHQ is 125135905029.