Tracking doesn’t work if a test email is sent and opened in the same Google Chrome browser. So, if you send an email from your email account to another account of yours in the same Google Chrome browser, your test won’t work.

This is because our Email Tracker has the intelligence to detect that you are actually reading your own email, and we don’t want you receiving inaccurate information or unneeded read notifications.

Instead, if you want to test Free Email Tracker, you’ll need to ensure the following 2 criteria:

  1. You ‘ll need to send your test email to a different email account (i.e., tracking will not work if you send the email to yourself)
  2. You’ll need to open your test email using a website browser in which you are not logged into cloudHQ

If you’re still unsure about how to test this Chrome Extension, we suggest to send your test emails to a colleague or friend.