1. Verify Alert Activation
2. Validate Alert Configuration
3. Confirm Phone Status
4. Send a Test Message
5. Examine Carrier Restrictions
6. Review Content Guidelines
7. Why did my text alerts stop?

If you’re not receiving text alerts, try these troubleshooting steps:

1. Check That Rules Are Turned On: Make sure your text alerts are turned on. To do this, go to the Mobile Text Alerts for Gmail Dashboard. If alerts are off, you will not get important notifications about your email. This can happen if you changed your settings, your Gmail was de-authorized, or your subscription ended. Check your alerts to avoid missing messages.
   
2. Check Alert Rule: Make sure your text alerts are set up correctly and are working.
   To check if your rules are set up right, do the following:
   1. Go to the Mobile Text Alerts for Gmail Dashboard.
   2. Look over your rules to make sure they are correct.
   3. Click the List Text Messages button. This will show a list of message emails that match your rules and are supposed to be sent to your mobile phone number. You can also go directly to this page: https://www.cloudhq.net/main_save_to_sms.
      1. If your expected message is on this list, but you did not get it on your phone, the problem might be with your phone or your mobile provider. In this case, go to the next step (Confirm Phone Status and Send a Test Message.
      2. If your message is not on the list, your rules are not set up correctly. So edit your rules – it might be that “From” is not correct, it might be that subject is not correct, etc.



3. Confirm Phone Status: If you verified that message is sent (see the list here: List Text Messages), then make sure your phone number is operational. If your phone is not connected, it might be the source of the problem.
4. Send a Test Message: It might be that your phone number is blocking or silencing text messages. So try sending a test message by following the instructions from support note: How to send a text message to your phone or a team member’s phone number.
   
   If your test message is delivered, the issue might be that your provider is blocking some keywords. Please email us at support@cloudhq.net and tell us which messages were delivered and which were not. We may need to update the filters for your account.
5. Examine Carrier Restrictions: If you verified that message is sent (see the list here: List Text Messages), then check for restrictions on messages from unfamiliar or system-generated numbers. Attempt to send a message to a number that previously sent you a confirmation code.
6. Review Content Guidelines: Ensure your emails don’t contain content that violates S.H.A.F.T. (sex, hate, alcohol, firearms, and tobacco) guidelines, as this could block text delivery. For more details, refer to our troubleshooting guide: Troubleshooting “ERROR: Unable to deliver message” errors..

Why did my text alerts stop?

Check these causes first:

1. Gmail is no longer authorized. If your Google account was de-authorized (for example, after a password change or a revoked permission), cloudHQ cannot read new emails and alerts stop. Open the Mobile Text Alerts for Gmail dashboard; if you see a message asking you to authorize your Gmail account, click Authorize.
2. You reached the Free plan limit. The Free plan includes a limited number of text alerts. Once you reach that limit, alerts are paused until you upgrade.
3. Too many texts to one phone. A phone number that receives a very large number of alerts in a short period is throttled, so some alerts arrive late. Narrow your rules so that only important emails are texted.
4. You replied STOP. If you replied STOP, UNSUBSCRIBE, CANCEL, END, or QUIT to an alert, your carrier-level opt-out blocks further texts. Reply START from that phone to receive alerts again.
5. Your carrier blocks the number. See the Examine Carrier Restrictions step above.

To check whether cloudHQ tried to text you, open the dashboard and click List Text Messages. If the email is listed, the text was sent—check your phone and carrier. If it is not listed, review your rules.
The number that sends the text can vary, so the From number may differ between alerts.

Texts can also be delayed when our SMS provider has a temporary problem. Emails in Gmail are not affected, so keep Gmail notifications enabled on your phone as a backup.