To modify your cloudHQ email and login information, please email us at support@cloudHQ.net from your old and new email addresses to confirm the change.
We will validate both accounts and escalate the change request for the new email to be associated with your new cloudHQ account in production.
Upon successful processing, instructions on how to log in to your cloudHQ account will be sent to your new email address.
modify account email;email change
NOTE: This will not work for alias accounts.
If you are unable to email from your source account, please email your payment details
(last 4 digits and first & last name on card or PayPal transaction ID of the payment) at support@cloudHQ.net.
If you are unable to email from your source account, please email your payment details
(last 4 digits and first & last name on card or PayPal transaction ID of the payment) at support@cloudHQ.net.
After the change
The new email address replaces the old one on your existing cloudHQ account. When we tell you the change is done, follow these steps:
- Clear your browser cookies. Old cookies keep the old identity. See How to reset cookies, clear and refresh cache in Chrome.
- Sign in to Gmail with your new email address.
- Open the cloudHQ extension. If it is not installed in that Gmail account yet, install it, and authorize your account when asked.
- Sign in at cloudHQ with your new email address, following the instructions we sent you.
NOTE: Please do not sign in to cloudHQ with the new email address before we confirm that the change is done. This can create a separate, empty cloudHQ account.