A user is defined as one personalized email address (for example, name@yourcompany.com) whose cloud account is sync’d, backed up, or migrated. Even if this user uses multiple cloud apps (Dropbox, Salesforce, etc.), we still count it as one user. In the case of Egntye, one Egnyte active Power User is equal to one cloudHQ user.

So, for example, if you have OneDrive (cloudhqtester@gmail.com), Dropbox (cloudhqtester@gmail.com), or Google Drive (cloudhqtester@gmail.com), and you sync or back up these cloud apps, that will be counted as one user/ license.

One user is:
OneDrive (cloudhqtester@gmail.com) ↔ Google Drive (cloudhqtester@gmail.com)
Google Drive (cloudhqtester@gmail.com) → Dropbox (cloudhqtester@gmail.com)

In other words, you can think that we are counting users the same way as Google Workspace, Dropbox Business, Office 365, or Egnyte. Also, one cloudHQ account can manage multiple cloud users.

Understanding Egnyte licensing

To sync or backup Egnyte with cloudHQ, the active Business plan is required. When you integrate Egnyte with cloudHQ, each active Power User is considered as one user for cloudHQ’s license. Irrespective of whether you are syncing or backing up any folder, you need a license for each active Power User. Therefore, even if you only synchronize the main Shared Folder, the number of active Power Users in Egnyte you have determines your license count. For a deeper understanding of the Egnyte directory structure, refer to Understanding Egnyte Private and Shared Folders.

For example, if you have 9 active of 25 Power Users, you need 9 cloudHQ licenses.