Table of Contents
- Introduction
- Understanding licensing when doing backup of team folders
- Understanding Egnyte licensing
Introduction
A user is one personal email address (for example, name@yourcompany.com) whose cloud account is synced, backed up, or migrated. Even if this user uses many cloud apps (Dropbox, Salesforce, etc.), it still counts as one user. For Google Shared Drives, Dropbox Team Folders, Microsoft 365 Document Libraries, and Box Team Folders, each folder or file author (creator) in that team folder/drive counts as one user. For Egnyte, one active Power User equals one cloudHQ user.
For example, if you have OneDrive (bob@yourcompany.com), Dropbox (bob@yourcompany.com), or Google Drive (bob@yourcompany.com), and you sync or back up these cloud apps, that is counted as one user/license.
So for example a setup for one user can be:
OneDrive (bob@yourcompany.com). ↔ Google Drive (bob@yourcompany.com) Google Drive (bob@yourcompany.com) → Dropbox (bob@yourcompany.com)
In short, we count users the same way as Google Workspace, Dropbox Business, Microsoft 365, or Egnyte count users.
Understanding licensing when doing backup of team folders
This section explains how cloudHQ counts licenses when backing up Google Shared Drives, Dropbox Team Folders, Microsoft 365 Document Libraries, and Box Team Folders.
For backup, migration, or sync of Google Shared Drives, Dropbox Team Folders, Microsoft 365 Document Libraries, and Box Team Folders, each file or folder owner in that team folder/drive is counted as one user.
So a cloudHQ user is a user who:
- is an author / creator of a file
- is from the same domain
In short, each person who creates a file or folder in a shared/team folder and is in the same domain is counted as one user.
For example, backing up a Google Shared Drive with files created by 10 different Google Workspace users counts as 10 users.
In most cases, the number of users equals the number of employees who use the folder you plan to back up, sync, or migrate.
How licensing is counted:
- During the initial tree walk (the first scan of your environment), cloudHQ detects all unique file creators whose data is being backed up, synced, or migrated.
- Your cloudHQ account is then updated with the number of required licenses based on these unique file creators.
- Example: if your Box Team Folders have files from 10 different users, that backup needs 10 cloudHQ user licenses, regardless of your admin access.
Understanding Egnyte licensing
To sync or back up Egnyte with cloudHQ, an active Business plan is required. When you connect Egnyte to cloudHQ, each active Power User is counted as one user for cloudHQ licensing. No matter which folders you sync or back up, you need one license per active Power User. Even if you only sync the main Shared Folder, your license count equals the number of active Power Users in Egnyte. For a deeper understanding of the Egnyte directory structure, refer to Understanding Egnyte Private and Shared Folders.
For example, if you have 9 active out of 25 Power Users, you need 9 cloudHQ licenses.