1. Verify Alert Activation
2. Validate Alert Configuration
3. Confirm Phone Status
4. Send a Test Message
5. Examine Carrier Restrictions
6. Review Content Guidelines

If you’re not receiving text alerts, try these troubleshooting steps:

1. Check That Rules Are Turned On: Make sure your text alerts are turned on. To do this, go to the Mobile Text Alerts for Gmail Dashboard. If alerts are off, you will not get important notifications about your email. This can happen if you changed your settings, your Gmail was de-authorized, or your subscription ended. Check your alerts to avoid missing messages.
   
2. Check Alert Rule: Make sure your text alerts are set up correctly and are working.
   To check if your rules are set up right, do the following:
   1. Go to the Mobile Text Alerts for Gmail Dashboard.
   2. Look over your rules to make sure they are correct.
   3. Click the List Text Messages button. This will show a list of message emails that match your rules and are supposed to be sent to your mobile phone number. You can also go directly to this page: https://www.cloudhq.net/main_save_to_sms.
      1. If your expected message is on this list, but you did not get it on your phone, the problem might be with your phone or your mobile provider. In this case, go to the next step (Confirm Phone Status and Send a Test Message.
      2. If your message is not on the list, your rules are not set up correctly. So edit your rules – it might be that “From” is not correct, it might be that subject is not correct, etc.



3. Confirm Phone Status: If you verified that message is sent (see the list here: List Text Messages), then make sure your phone number is operational. If your phone is not connected, it might be the source of the problem.
4. Send a Test Message: It might be that your phone number is blocking or silencing text messages. So try sending a test message by following the instructions from support note: How to send a text message to your phone or a team member’s phone number.
   
5. Examine Carrier Restrictions: If you verified that message is sent (see the list here: List Text Messages), then check for restrictions on messages from unfamiliar or system-generated numbers. Attempt to send a message to a number that previously sent you a confirmation code.
6. Review Content Guidelines: Ensure your emails don’t contain content that violates S.H.A.F.T. (sex, hate, alcohol, firearms, and tobacco) guidelines, as this could block text delivery. For more details, refer to our troubleshooting guide: Troubleshooting “ERROR: Unable to deliver message” errors..