Email Tracker – cloudHQ Support

Getting Started with Email Tracker

Track your Know when your emails are opened in real-time. Our email tracker software is extremely easy to use, and gives you all of the following features where you’ll have:

✔️ An email tracking dashboard
✔️ SMS, desktop, and email notifications when your email is read
✔️ Reminders if your email goes unopened after 48 hours
✔️ Link tracking
✔️ Email tracking removal options for personal emails you don’t want tracked

To find out more about Email Tracker, click here.
To install Email Tracker, click here.
Instructions on how to get started are here.

Getting Started with Email Sender Icons (Quickly identify companies in your inbox)

Email Sender Icons by cloudHQ visually associates an official company logo (favicon) to someone who sends you an email, without having to open the email itself. It’s like “caller id” for your email.

Now you can prioritize triaging your email response time to large companies first, instead of individuals with a free email account on platforms like Gmail, Yahoo, Hotmail, etc.

Easily Identify:
– Companies in your inbox
– Invoices to pay (Paypal, Venmo, etc)
– Inter-office emails
– Purchase Orders

To find out more about Email Sender Icons , click here.
To install Email Tracker, click here.
Instructions on how to get started are here.

How to properly test Email Tracker

To avoid false positives when testing the Email Tracker by cloudHQ, it is crucial not to send and open a test email in the same Google Chrome browser. For accurate results, send the test email to a different account, open it in a browser where you’re not logged into cloudHQ, and wait at least 60 seconds if using the same computer.

Sync your tracking and campaign stats with Google Sheets

cloudHQ can export all your tracking stats to a Google spreadsheet. And keep it in sync. So you will have a place where you can know if all your tracked emails have been opened or not, which links are clicked, location, etc.

How to disable (mute) subsequent desktop notifications

By default, Free Email Tracker will display desktop notifications each time the message is opened. If you do not want to receive any future notification for the email you can select “Mute notifications for this email”:

How can I access Email Tracker dashboard?

The Free Email Tracker dashboard is a cloudHQ web page where you can see whether someone has clicked the links on your message. To access the dashboard click on the cloudHQ icon that should now appear in the top righthand corner of your Gmail. Here is what you should see in cloudHQ icon: To access […]

In group emails, can Email Tracker tell who read the email?

Email Tracker is able to tell you who among multiple recipients have opened your email. We support multiple To, Cc, or Bcc recipients. The limit is 250 recipients. When you send an email to multiple recipients then your dashboard will show status for each of recipients:

How to Disable Email Tracking

NOTE: If you are looking to install the Free Email Tracker Chrome extension, please read Getting Started with Free Email Tracker. When you are using the Free Email Tracker Chrome extension, sometimes you may not want to track an email. To disable tracking for a specific email you are composing, simply follow the steps below. Click the Email […]

For Email Tracker to work, is it necessary that the recipient enables showing images from the emails that I send?

If your recipients have ‘showing images’ enabled, then there is almost zero the margin of error of our tool. Still, there is a second method by which we can keep track of your e-mails: through the links contained in your email. So it is suggested to always include a link into your email like (i.e., […]

Does Email Tracker work in plain-text mode?

Since our tracking is image-based, you will not be able to use Free Email Tracker in plain-text mode. Plain-text mode strips all formatting and images, thus disabling our tracking pixel. If you would like to switch from plain text to rich text formatting in Gmail, open up a new compose window, click on the down […]