Yes – you can export all your Email Tracker tracking stats to a Google spreadsheet. The spreadsheet will be updated in real-time: all new emails are automatically added, all email opens are automatically registered, etc. The reporting spreadsheet looks like this.

Yes – each of your recipients is tracked separately by Free Email Tracker.

Yes – Mail Tracker has the intelligence to detect that blind carbon copy (abbreviated BCC) is to customer relationship management (CRM), so these recipients will not be tracked.

No – Free Email Tracker has the intelligence to detect that you (the sender) are opening the email. So do not worry – you can open your email.

Yes – you can track scheduled emails using Free Email Tracker. However, it would help if you used Schedule Email. Tracking will not work with Gmail native email scheduler. You can install it from Google Chrome Web Store.

If emails are sent using Email Tracker or Mailking – Gmail Campaign Manager then emails will be tracked and our spreadsheet will indicate that.

Right now, Apple Privacy Mail Protection system works as follows:

1. When the subscriber’s Apple Mail app starts up, it triggers a download of the email to their device from their email host (e.g., Yahoo or Google).
2. At random intervals (could be immediately or a couple of days later), Apple downloads all of the images in the email, creating a copy of the images to a new location on the Apple Privacy Cache. A proxy server triggers the download with an IP address assigned to the general region of the subscriber, masking their specific geolocation.
3. When a user opens the email, it triggers a request to download and display the email’s images, but they come from the Apple Cache. So, the email’s sender won’t see the real open.
   Because of this, email trackers can’t tell who opened your emails, when, and where.

cloudHQ Email Tracker will try to detect the above behavior and ignore all emails opened via Apple Privacy Mail Protection system. We believe you shouldn’t rely on solely on email opens as your sole performance metric.

Email sent by me to some one else through cloudHQ Email Tracker I got notification. How can I fix it?
Email Tracker always remove all tracking information from emails in Sent folder. So even if you open a email response received in your inbox you should not receive any open notifications.
However, if you are still running into problem, then you can install Email Tracker Blocker by cloudHQ.. Explain Tracking Blocker by cloudHQ will ensure that your email opens are never tracked.

If you can see an email tracking icon in the upper right corner of your email, then your emails are tracked. If you do not see the icon, or you see a red error, then please check the troubleshooting procedure here: How to troubleshoot Google Chrome extensions

An example of how an enabled cloudHQ tracking icon looks is here:

If you’re having trouble with your email tracker not tracking emails, follow these steps:

1. Make sure the email tracker is installed.
2. Make sure the email tracker is turned on. Click on the email tracker icon in the top-right corner and check if it’s on:
   
3. Look at the troubleshooting guide here: How to troubleshoot Google Chrome extensions

No, cloudHQ does not offer any tracking extension available for Firefox at this time.

To test Email Tracker by cloudHQ, follow these 3 steps:

1. Send your test email to a different email account (tracking won’t work if you send it to yourself).
2. Open the test email in a browser where you aren’t logged into cloudHQ.
3. If you’re opening the email on the same computer, wait at least 60 seconds. Our tracker ignores requests from the same computer for 60 seconds.

Yes, to ensure the cloudHQ Email Tracker functions properly, plain text mode must be disabled in Gmail. The Email Tracker relies on specific HTML elements to track emails, which are not present in plain text emails. By disabling plain text mode and using the standard rich text or HTML format for your emails, you enable Email Tracker to accurately track opens and other interactions with your emails. This ensures you can fully utilize the tracking features provided by cloudHQ Email Tracker without any limitations.

It might be that the user is using Apple Mail Privacy Protection (see support note Email Tracker and Apple Mail Privacy Protection). Ot they might be using Email Privacy protection extensions (see How to Protect Your Email Privacy) that block detecting email reads. The recipient might also have disabled image loading (see For Email Tracker to work, is it necessary that the recipient enables showing images from the emails that I send?).

Another issue could be that your emails are not tracked correctly. To make sure cloudHQ Email Tracker works, plain text mode must be turned off in Gmail. Check this support note for more info: How to disable plain text mode in Gmail