Where do I find my BCC address in Salesforce?

Here’s how to access your BCC address in Salesforce: Find your user name at the upper right corner and select the drop down bar. Select “My Settings” or “Setup” from the drop down bar. Select the Email tab under “My Settings” Select the “My Email to Salesforce” tab You will see your email to Salesforce […]

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Understanding conversations in Gmail

Conversation view is a Gmail setting that allows you to set whether emails of the same subject are grouped together. Having conversation view on allows you to see all emails for a specific email subject together. You do not have to open several email messages to follow the conversation or go searching for a message […]

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How to verify that cloudHQ Chrome Extension is installed and enabled

To verify that Chrome Extension is installed and enabled please follow the following steps: Start Google Chrome. Click the vertical ellipsis icon  on the browser toolbar. Select More Tools -> Extensions. Verify that the extension is installed and enable. If extension is not installed please go to cloudHQ Extensions page to install it.

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How to check if IMAP is enabled in Gmail or Google Apps account

IMAP is a standard email protocol that stores email messages on a mail server and it also allows the end user or application to view and manipulate the messages as though they were stored locally on the end user’s computing device(s). The IMAP is required for the following cloudHQ operations: Backup Gmail Migration from or […]

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How to turn off threaded conversations in Gmail?

Open Gmail. Click the gear in the top right and then select Settings. Scroll down to the Conversation View section (stay in the “General” tab). Choose Conversation view on or Conversation view off. Click Save changes at the bottom of the page. Once you have done this, you should see email un-threaded view. You can […]

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How to reset cookies, clear and refresh cache in Chrome

To reset cookies and clear cache in Chrome, please do the following: Start Google Chrome. Click the vertical ellipsis icon  on the browser toolbar. Click More Tools. Select Clear Browsing Data: Select “from the beginning of time”. Tick “Cookies and other site plugin data” to delete cookies. Tick “cached images and files” to clear only cache. Refresh browser: […]

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How to invite others to shared folder/label

Here are ways to invite others to a shared folder/label: Add more members to a shared folder: Note: Member has not been invited in this case. Go to the Share tab. Click the dropdown of the shared folder to see members who have access: Click “Add more people” to invite other members to access the shared […]

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