Our privacy policy is simple.
Any information we receive from you will never be shared with anyone else, and we’ll never use it for anything else without your consent.
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Security and Privacy
How to set up and enable two-factor authentication (2FA)
Two-factor authentication (2FA) is a way of adding additional security to your account. 2FA requires you to enter an extra code when you log in or perform some account-sensitive action.
What is OpenID Connect?
cloudHQ uses the OpenID Connect protocol for secure sign-ins, meaning your password is never stored or processed by cloudHQ. All authentication takes place directly through trusted providers like Microsoft or Google, ensuring your credentials remain safe and private.
How does cloudHQ integrate with Okta?
cloudHQ supports authentication primarily through Google Workspace and Microsoft 365 using OpenID Connect (OIDC), with Okta integration available only as a federated login provider via Google Workspace—not through direct SAML. To access cloudHQ, users must be authenticated with Google (which can be accessed through Okta), and provisioning or deprovisioning of accounts in cloudHQ is tied to changes in the user’s Google Workspace status but still requires some manual steps in the cloudHQ admin console.
What is the GDPR?
The GDPR is a European Union regulation that establishes a new framework for handling and protecting the personal data of EU-based residents. It comes into effect on May 25, 2018. Personal data plays a huge part in society and the economy. It is essential that people have—and know they have—control and clarity over how their […]
How does cloudHQ comply with the GDPR?
Trust is the foundation of our relationship with millions of people and businesses around the world. We value the confidence you’ve put in us and take the responsibility of protecting your information seriously. cloudHQ places the utmost importance on data protection and has a track record of staying ahead of the compliance curve. cloudHQ’s Legal, […]
What are your obligations under the GDPR?
It is important to remember that you, as the customer and the data controller, also have specific legal obligations under the GDPR. You should be confident that any providers (data processors) that you work with have a robust approach to data protection, understand their obligations under the GDPR, and are well-prepared to meet them. Know, […]
How to delete a cloudHQ account
- Go to My Account
- Delete account by clicking Delete Account
Data Processing Amendment
The Data Processing Amendment is meant for businesses established in the territory of a member state of the European Economic Area or Switzerland, or that, for other reasons, are subject to the territorial scope of the national implementations of Directive 95/46/EC. cloudHQ offers a data-processing amendment and model contract clauses as an additional means of […]
Difference between authentication and authorization
Authentication is the process of verifying who you are.
Authorization is the process of giving permission cloudHQ to access your cloud accounts (copy files, restore emails, etc.)