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How to troubleshoot Gmail Label Sharing extension

/Troubleshooting /Browser Extensions / Gmail Label Sharing / How to troubleshoot Gmail Label Sharing extension

Here is how to troubleshoot Gmail Label Sharing extension issues:

  1. Log into your Gmail account at https://mail.google.com. You should see a chat window at the right side of your shared emails:
    shared label
  2. If not, please verify the following:

    • Deinstall the Chrome extension, then reinstall it:

      shared label

    • Make sure the Chrome extension in enabled, then refresh your browser:
      chrome extension
    • De-install all other extensions. It is known that some extensions like AdBlocker Plus are not compatible with cloudHQ. Kindly email support@cloudHQ.net should other Chrome extensions cause a problem by letting us know the extension name.
    • Ensure that Gmail Labs widget “Multiple Inoboxes” is disabled. It is known that this Gmail Labs widget might interfere with cloudHQ chat windows. Please go to Gmail -> Settings -> Labs and disable the “Multiple Inboxes” widget:
      chrome extension>
  3. If you have multiple Google accounts, check this:  https://support.cloudhq.net/how-to-troubleshoot-cloudhq-chat-tool-with-several-google-profiles/:
    chrome extension
  4. If the chat still doesn’t display, please go to the shared label and click “Open Chat”:
    shared label
  5. If that doesn’t correct the issue, log into cloudHQ in another tab (same profile as your Google ID):
    shared label
  6. Ensure that your Google Drive and Gmail is authorized in cloudHQ. If not, double-click the Google Drive icon to authorize:
    shared label
    shared label
  7. Go to “Share” to check the shared label. Then go back and refresh your email to see the chat:
    shared label
  • If nothing works, please email us at support@cloudHQ.net and we will help.
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    Tagged:gmail label shareGmail Label Chatgmail label and email sharing

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